ServiceNow Principal Consultant, Advisory

2 weeks ago

Melbourne, Victoria, Australia Fujitsu Full time
Overview

ServiceNow Principal Consultant, Advisory. Drive profitable client engagements by delivering high-quality solutions, fostering strong relationships, and identifying new opportunities for growth. This role offers hybrid work and can be based in Melbourne (preferred), Canberra, Sydney, or Brisbane.

ResponsibilitiesDelivery & Client Engagement
  • Build and maintain strong relationships with clients, acting as a trusted advisor.
  • Develop and refresh roadmaps with customer buy-in.
  • Foster strong C-Level and senior stakeholder relationships.
  • Identify and influence new engagement opportunities.
  • Act as an escalation and support point for consulting teams.
  • Mentor junior consultants and build team capabilities.
  • Support presales activities through demos, proofs-of-concept, and high-level designs.
  • Strengthen partnerships with ServiceNow stakeholders.
  • Drive continual improvement, best practices, and consulting methodologies.
Advisory & Thought Leadership
  • Serve as a Subject Matter Expert in industry domains (e.g., ITSM, ITOM, CSDM, CMDB, ServiceNow Platform Advisory and Architecture).
  • Develop advisory products and services.
  • Mentor consultants, support certifications, and run training workshops.
  • Contribute to industry thought leadership and best practices.
  • Influence clients to adopt Enable services and ServiceNow solutions.
People Leadership (if applicable, max 5 direct reports)
  • Lead and develop a high-performing, engaged team.
  • Act as a coach, mentor, and trusted advisor.
  • Enhance employee experiences and drive succession planning.
Requirements and Experience

Must-Have:

  • 7+ years of relevant industry experience
  • Expertise in delivering ServiceNow Transformation and Enterprise Service Management engagement.
  • Leading multiple ServiceNow implementations.
  • Experience in enterprise customer environments with CxO-level engagement.
  • Strong relationship-building skills within accounts.
  • IT Degree, MBA, or relevant tertiary qualification.
  • ServiceNow CMA certification + CIS Certification in ITSM, ITOM, ITAM etc
  • ServiceNow sales & presales accreditations.

Nice-to-Have:

  • Additional ServiceNow certifications (CIS – IRM, HR, other modules).
  • Project management certifications (e.g., ITIL, CISA, CISM, CISSP).
  • 3+ years of people leadership experience.
Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

  • We put people first. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
  • We offer tailored career paths across our global organization to support your professional and personal growth.
  • Our customers trust us. We have an excellent reputation across the region and globally.
  • Best in-class reward and recognition programs, flexible work, volunteering leave, and more.
  • We live our values of aspiration, trust, and empathy, all day, every day.
Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. We highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.


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