Customer Service Officer

4 weeks ago

Sydney, New South Wales, Australia AccountAbility Full time

Customer Service Officer

  • $60,000 - $70,000 + Super | North Shore - 5 days working in the office
  • Gain valuable experience working with a leading FMCG business
  • Ongoing career and development opportunities

Looking for a proactive, solution-focused Customer Service Officer to manage high-volume inbound and outbound calls in a fast-paced environment.

Benefits

  • Join a supportive and social team in a collaborative office environment.
  • Enjoy a strong focus on wellness, including a complimentary gym membership.
  • Opportunities for career progression across various departments within the organisation.
  • Gain valuable experience working with a leading FMCG business.
  • Convenient location with easy access to public transport.

Key Responsibilities:

  • Handle inbound calls in a call centre environment, resolving customer inquiries efficiently and effectively.
  • Conduct outbound calls to investigate customer complaints and provide appropriate solutions.
  • Handle high volume calls with a focus on quick and effective resolution.
  • Perform other ad-hoc tasks as required.

Requirements:

  • Previous experience in customer service and/or high-volume call centre settings.
  • Experience with effectively managing high-pressure situations and handling complaints with professionalism.
  • Ability to maintain strong time management skills.
  • Take ownership of issues while ensuring they are communicated and resolved efficiently.
  • Ability to multitask and work efficiently in a fast-paced environment.

Please APPLY NOW or contact Dijana at AccountAbility for further information.

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