Application Support Officer

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Base pay range

A$80,000.00/yr - A$90,000.00/yr

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• South Eastern Suburb / Hybrid Work / 1 - 2 Days on Site
• Amazing Environment and Culture

Our client is a market leader in the manufacturing and retail field. They are currently looking for an Application Support Officer to provide 2nd and 3rd level support and administration the organisation's Australia and New Zealand's enterprise applications. This role involves managing escalated or complex support and database requests, liaising with internal stakeholders and Consultants, and supporting the day-to-day management of applications.

Key Responsibilities:

• Follow communication processes to keep individuals and teams updated on ticket progress
• Resolve technical issues within scope and document the resolution
• Coordinate workload to maintain required service levels
• Assist in the implementation and testing of application updates and enhancements
• Document and maintain support procedures and knowledge base articles
• Provide training and guidance to end users on application usage and best practices

Key Requirements:

• Experience in providing application support with NetSuite (madatory) and Salesforce, or similar Enterprise ERP or CRM systems in a corporate environment
• Certificate III in Information Systems or ITIL v4 Foundation certification desirable
• Service Desk Ticketing capabilities with a sense of urgency
• Ability to work independently and be customer-focused
• Problem solver who is organised and able to meet deadlines
• Advanced Microsoft Office skills
• Excellent verbal and written communication

If this role aligns with your next steps or aligns with what you are looking for, apply now. For any further information, please feel free to reach out to Peter via email - Peter.li@talentinternational.com

• Permanent Position / Work life balance
• South Eastern Suburb / Hybrid Work / 1 - 2 Days on Site
• Amazing Environment and Culture

Our client is a market leader in the manufacturing and retail field. They are currently looking for an Application Support Officer to provide 2nd and 3rd level support and administration the organisation's Australia and New Zealand's enterprise applications. This role involves managing escalated or complex support and database requests, liaising with internal stakeholders and Consultants, and supporting the day-to-day management of applications.

Key Responsibilities:

• Follow communication processes to keep individuals and teams updated on ticket progress
• Resolve technical issues within scope and document the resolution
• Coordinate workload to maintain required service levels
• Assist in the implementation and testing of application updates and enhancements
• Document and maintain support procedures and knowledge base articles
• Provide training and guidance to end users on application usage and best practices

Key Requirements:

• Experience in providing application support with NetSuite (madatory) and Salesforce, or similar Enterprise ERP or CRM systems in a corporate environment
• Certificate III in Information Systems or ITIL v4 Foundation certification desirable
• Service Desk Ticketing capabilities with a sense of urgency
• Ability to work independently and be customer-focused
• Problem solver who is organised and able to meet deadlines
• Advanced Microsoft Office skills
• Excellent verbal and written communication

If this role aligns with your next steps or aligns with what you are looking for, apply now. For any further information, please feel free to reach out to Peter via email - Peter.li@talentinternational.com

Desired Skills and Experience

Our client is a market leader in the manufacturing and retail field. They are currently looking for an Application Support Officer to provide 2nd and 3rd level support and administration the organisation's Australia and New Zealand's enterprise applications. This role involves managing escalated or complex support and database requests, liaising with internal stakeholders and Consultants, and supporting the day-to-day management of applications.

Key Responsibilities:

Follow communication processes to keep individuals and teams updated on ticket progress
Resolve technical issues within scope and document the resolution
Coordinate workload to maintain required service levels
Assist in the implementation and testing of application updates and enhancements
Document and maintain support procedures and knowledge base articles
Provide training and guidance to end users on application usage and best practices
Key Requirements:

Experience in providing application support with NetSuite (madatory) and Salesforce, or similar Enterprise ERP or CRM systems in a corporate environment
Certificate III in Information Systems or ITIL v4 Foundation certification desirable
Service Desk Ticketing capabilities with a sense of urgency
Ability to work independently and be customer-focused
Problem solver who is organised and able to meet deadlines
Advanced Microsoft Office skills
Excellent verbal and written communicationSeniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology and Product Management
• IndustriesElectrical Equipment Manufacturing

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