Telehealth & Mental Health Coach - Day Shift

4 weeks ago

Sydney, New South Wales, Australia Australian Unity Full time

Australian Unity is proud and excited to be partnering with Beyond Blue to deliver their 24/7 omnichannel brief counselling and advice service to all Australians in need. As a Telehealth and Mental Health Coach, working from home, you will provide brief phone and webchat support to our service users who typically present with mental health concerns. We're looking for individuals passionate about supporting people experiencing emotional distress, depression, and anxiety to join our community-based team and make a difference every day.

We have a Permanent Part-Time contract available for the below shifts only:

Schedule
  • Day shift: 9.00am to 5.00pm (AEST) on Saturday, Monday, Thursday and Friday; 30 hours/week.
Overview

You are a warm, empathic, kind and a patient individual. As a Coach, you will deliver front-line support to help seekers in our community who present with emotional distress, anxiety, and depression symptoms.

Responsibilities
  • Provide front-line brief phone and webchat support to service users with emotional distress, anxiety, and depression.
About you
  • Self-motivated and tech savvy with strong administration and time management skills.
  • Resilient and able to cope with a high volume of calls and chats discussing complex mental health symptoms and life circumstances.
  • Proven experience in an office-based, corporate, or contact center environment, with a strong emphasis on managing calls and utilizing computer-based systems daily.
  • Willing to collaborate within a team to support mutual learning and engage in continuous professional development.
  • Availability to attend 5 weeks of mandatory induction and training (remote) commencing 27th October, 2025, Monday to Friday, 9.00am to 5.00pm AEST.
  • Tertiary qualification such as the below would be highly regarded:
  • Diploma in Counselling
  • Diploma in Mental Health
  • Diploma in Psychology
  • Diploma in Youth Work and Youth Justice
  • Endorsed Enrolled Nurse
  • Paramedical Science

While formal qualifications are not mandatory, candidates should possess relevant experience as well as demonstrate a genuine commitment to making a positive impact on people\u2019s lives and alleviating their distress.

Work environment and requirements
  • This is a remote, work-from-home opportunity and you could be based anywhere within Australia only.
  • You will be provided with relevant technology equipment; however, you will be required to have the following: a distraction-free private room, reliable internet, and demonstrated IT skills with proficiency in telephony-based systems, navigating multiple software, digital note taking, and counselling support.

CVs sent via email will not be reviewed. To be included in the selection process, please submit a formal application using your Updated Resume by clicking APPLY. Applications will close once vacancies have been filled.

Contact Diti Vora (Talent Acquisition Specialist) at dvora@australianunity.com.au for role-related queries.

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse backgrounds, and mature-aged individuals. To view our Reconciliation Action Plan, please click the link on our website.

Job details
  • Employment type: Part-time
  • Job function: Health Care Provider and Customer Service
  • Industries: Wellness and Fitness Services; Hospitals and Health Care; Mental Health Care

We are committed to equal opportunity and inclusion.


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