Guest Services Attendant

4 weeks ago

Newcastle, New South Wales, Australia Bendigo Advertiser Full time
Overview

The Lane Retreat, located on one of Bimbadgen's award-winning vineyards, is one of the Hunter Valley's newest boutique accommodation destinations. Set across 15 hectares of vineyard and natural bushland, with uninterrupted views of the Broken Back Range, The Lane Retreat offers guests a premium yet relaxed wine country experience.

We're looking for a casual Guest Services Attendant to join our team. Flexible shifts - up to 25-35 hours per week available.

Responsibilities
  • Welcoming guests in person, over the phone, and via email with a professional, friendly approach
  • Preparing guest arrivals, welcome cards, and amenities to a high standard
  • Assisting with dinner and wine tasting reservations at Bimbadgen and partner venues
  • Processing sales and making coffees in The Pantry
  • Handling check-outs, cash, and credit card transactions
  • Coordinating with internal teams to ensure seamless guest experiences
  • Staying up to date on The Lane Retreat and Bimbadgen offerings to assist guests and generate sales
Requirements
  • Experience as a receptionist, hotel front office attendant, or similar
  • Knowledge of PMS and end-of-day reconciliation processes
  • Strong customer service and communication skills including in-person, telephone and email
  • Computer literate and confident with Microsoft Word and Excel
  • A passion for hospitality and making memorable guest experiences
  • RSA and Driver's Licence essential
  • Flexibility to work across mornings, evenings, weekends and public holidays (roster covers 7am to 11pm, Monday to Sunday)
Benefits
  • Generous wine, dining and accommodation discounts
  • Access to training and development including cross-venue work experience
  • Supportive and fun work environment
Application

If you'd like to be part of a guest-focused team in one of the Hunter Valley's most beautiful settings, we'd love to hear from you.

Details
  • Seniority level: Entry level
  • Employment type: Temporary
  • Job function: Management and Manufacturing
  • Industries: Newspaper Publishing

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