Account Services Officer

2 weeks ago


Perth, Western Australia Capricorn Full time
Overview

Account Services Officer role at Capricorn.

Capricorn is one of Australia and New Zealand's largest and most dynamic Member-owned organisations. Since 1974, we've supported our Members with solutions that matter. Our flagship Trade Account offers instant credit with over 2,000 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.

About You
  • Proven experience in credit control or collections
  • Strong negotiation, communication, and conflict resolution skills
  • High attention to detail and excellent organizational skills
  • Proficiency in collection systems and Microsoft Office Suite
  • Knowledge of relevant laws and regulations (e.g., debt recovery, privacy and credit)
Key Responsibilities
  • Support the collections team to achieve monthly targets and KPIs
  • Manage high-value and complex accounts, ensuring timely resolution of outstanding debts
  • Execute collection strategies and process improvements
  • Proactively follow up on overdue accounts
  • Liaise with internal departments and external stakeholders to resolve disputes
  • Ensure compliance with relevant legislation, company policies, and ethical standards
Your Experience & Qualifications
  • At least 2 years' experience in a similar accounts or customer service role
A little on life at Capricorn
  • Work flexibility – flexible hours or WFH arrangements
  • Development opportunities and training
  • Paid parental leave for both parents
  • Social events and community engagement
  • A supportive workplace with benefits including wellness programs and more
  • Amazing benefits such as gym membership and private health benefits
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Accounting/Auditing and Finance

Perth, Western Australia, Australia


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