Intake Case Coordinator NISS. 12 month Maximum-Term

Apply now Job no: 505403
Employment type: Full Time
Location: Dandenong
Categories: Immigration Support Services

• Flexible working arrangements (Office/Home)
• Access great employee benefits including fitness passport, discounted health insurance, travel club members + more.
• Generous salary packaging benefits -up to $18,550 per year, tax free
• 24/7 management support via our National After-Hours Support Service

As an asylum seeker or refugee in Australia, the path to stability can be rocky, and we acknowledge the relentless fight for freedoms that some of us take for granted. At Life Without Barriers, we see the strength, resilience, and courage it takes to rebuild a life in a new country.

Through our National Immigration Support Service (NISS), we provide compassionate, culturally safe, and trauma-informed support to asylum seekers and refugees living in the Australian community. We walk alongside individuals and families on their journey, helping them navigate what can be complex and challenging systems and empowering them to reach their goals, one step at a time.

About the Role

Employment Type: Maximum Term Contract (12 months), with possibility of extension

Attendance: Full Time, 38 hours per week.

Office Location:Dandenong VIC, with flexibility to work from office and home.

About the Role

Due to the expansion of our services nationally, we are seeking a dedicated Intake Case Coordinator to join our growing team. This role focuses on supporting clients under the Status Resolution Support Services (SRSS) program and individuals affected by forced marriage under our Forced Marriage Specialist Support Program (FMSSP).

As the first point of contact for referrals, the Intake Case Coordinator plays a critical role in conducting comprehensive assessments, identifying client needs, and facilitating streamlined access to services. Working within a national framework, you will manage referrals from across the country.

In this role you will:

• Conduct thorough assessments to determine client eligibility
• Collect and verify relevant documentation to support client intake and program application for SRSS.
• Assist clients with referrals to appropriate community supports and resources
• Ensure client safety by performing risk assessments, creating safety plans and accurate record keeping
• Build strong relationships with clients and their families, using strengths-based, trauma-informed and culturally sensitive approaches
• Collaborate with internal teams and external stakeholders to coordinate referrals and ensure smooth transitions into ongoing case management.

Skills & Experience

• Relevant qualification in a Human Services related field and/or equivalent experiences
• Demonstrated experience in intake, assessment, or case coordination roles—preferably with SRSS, asylum seekers, or family/domestic violence contexts.
• Ability to perform comprehensive assessments in areas such as finances, health, housing, social needs, vocational skills, and education.
• Experience managing clients with complex physical and mental health issues
• Working understanding of current casework practices for Culturally and linguistically diverse clients.
• Strong and effective stakeholder management experience.
  Well-developed written and verbal communication skills.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and any relevant stated based checks.

How to Apply

Include your resume and covering letter in one document, click 'Apply' and follow the prompts. For general role enquiries contact Sadna Patel - Thomassadna.patelthomas@lwb.org.au

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight on Thursday 14th August 2025

Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date; and as such the closing date is subject to change without notice.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

Advertised: 31 Jul 2025 AUS Eastern Standard Time
Applications close: 14 Aug 2025 23:55 AUS Eastern Standard Time