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Office Manager
4 weeks ago
Office Manager role at NiCE. The main purpose of this role is to provide a safe, efficient and pleasant working environment for NICE employees in ANZ.
Responsibilities- Manage smooth day to day running of the office facilities in Sydney, including facilities services in a multi-tenanted building.
- Reception duties: ensure efficient handling of calls, taking messages and managing visitors; issue access passes/access cards to new employees and NICE visitors following NICE Security Policy procedures; manage parking; ensure timely delivery of Mail & Courier services.
- Space management and internal moves; maintain monthly occupancy reports.
- Conduct routine maintenance and repairs for office equipment and upkeep; familiar with tools for access badge systems, CCTV operations and space management applications.
- Act as key point of contact with cleaning company and other key personnel in the multi-tenanted building including building management, security, reception, contractors and engineers.
- Implement office processes and procedures in line with NICE global policies and requirements.
- Coordinate bookings of large office meetings, trainings, catering, and office events.
- Carry out the New Starter Induction process for all new employees starting in Australia, ensuring a smooth transition.
- Identify and evaluate suppliers for office equipment (working closely with the Purchasing department) as due diligence to ensure that stocks are maintained for stationery and pantry services.
- Liaise with Accounts Payable Department for office related invoice payments.
- Ensure Health and Safety standards are fully implemented and maintained and act as Health and Safety Incident Control Officer for all emergency situations.
- Organise and update Fire Wardens and First Aiders as necessary and organize mandatory training.
- Manage smooth day to day running of the meeting room facilities in Melbourne, Brisbane & Hobart.
- Liaise with the shared office space provider for meeting room requirements.
- Update list of employees required to access the meeting rooms.
- Monitor and update the utilisation of the meeting rooms used by NICE employees.
- Report the weekly utilisation trend to NICE employees and Real Estate team.
- Validate and submit the invoices for payments on time.
- Support new hire onboarding process.
- Support HR with employee onboarding and exit processes and welfare events and activities.
- Support Travel desk with new employee queries related to travel reimbursement and BizDoc.
- Support local MD on-site with administrative tasks such as managing calendars, setting up meetings with customers, booking travels and hotels through travel desk, and submitting expense claims.
- Provide assistance to IT in configuring laptops, sending and ordering laptops and network set-up.
- Provide assistance to Telecom team in managing monthly invoices, mobile asset and data card inventory management, coordinating with vendors to resolve service issues.
- 2-3 years working experience as an Office Manager, managing an office with above 100 employees.
- Experience in administration in a global high-tech company – an advantage.
- Managed office relocation, new office set-up.
- Service oriented, supportive and welcoming.
- Ability to interface effectively with IT, HR, Finance, Travel and corporate units within the organization.
- Highly organized with the ability to handle multi-tasking assignments.
- Fluent in English with excellent written and verbal communication skills.
- Team player with excellent interpersonal and communication skills.
- Ability to work under pressure and multi-task.
- Full discretion; will be exposed to confidential information.
- Good computer skills including MS Office (Outlook, Word, Excel, PPT).
- Ability to work independently.
Enjoy NICE-FLEX At NICE, we follow the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days in the office and 3 days remote each week. Office days focus on face-to-face meetings and collaborative work that drives innovation.
Requisition ID: 2424
Reporting into: Manager, Facilities, APAC
Role Type: Individual Contributor
About NiCENiCE (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver customer experiences, fight financial crime and ensure public safety. NiCE software manages more than 120 million customer interactions daily and monitors 3+billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is recognized as a market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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