Product Owner – Customer Communications

2 weeks ago

Melbourne, Victoria, Australia Suncorp Group Full time

Join to apply for the Product Owner – Customer Communications role at Suncorp Group

Join to apply for the Product Owner – Customer Communications role at Suncorp Group

  • Lead innovation and customer-first solutions in a high-impact Product Owner role
  • Shape the Future of Customer Communications

    • Brisbane, Sydney or Melbourne Locations
    • Lead innovation and customer-first solutions in a high-impact Product Owner role
    • Shape the Future of Customer Communications

    This role is a key part of our Consumer Transformation journey, focused on improving how we engage with customers through clear, empathetic, and effective communications. You'll work within a scaled agile environment, collaborating across squads to deliver high-impact, customer-first solutions.

    What You'll Be Doing
    • Leading the end-to-end delivery of communication initiatives, ensuring strong stakeholder engagement and rock-solid governance
    • Championing customer-centric design and ensuring communications are clear, relevant, and impactful
    • Prioritising and sequencing work to maximise value and align with business objectives
    • Collaborating with cross-functional teams to drive value and innovation
    • Maintaining oversight of a portfolio of initiatives to ensure successful implementation

    What You'll Bring
    • Proven experience in product ownership or project delivery
    • Strong background in customer experience or communications
    • Excellent stakeholder engagement and influencing skills
    • Strategic thinker with strong analytical and problem-solving capabilities
    • Ability to thrive in an agile environment

    What You'll Enjoy
    • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
    • Discounts and offers on a range of retail favourite stores as well as insurance products
    • Give back to our communities with payroll giving, donation matching and paid volunteer leave
    • Invest in your brighter future with ongoing study support and career development programs; and
    • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council

    Employee benefits | Suncorp Group

    At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact luke.morandini@suncorp.com.au for a confidential conversation.Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
Job function
  • Job functionProduct Management and Marketing
  • IndustriesFinancial Services and Insurance

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