Customer and Network Operations Coordinator

You see the big picture, you've always worked on a grand scale, and now you're ready to re-focus on grand impact.

You'll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thousands of people every day.

In this role, you'll join our Regional Field Operations West team as a Customer and Network Operations Coordinator, where you will be at the forefront of incident response and network coordination for Narrabri and the surrounding areas. You will play a pivotal part in ensuring operational readiness, enabling quick recovery from unplanned events, and improving service delivery to our customers.

You will coordinate with emergency services, local councils, and other key stakeholders, ensuring consistent and customer-focused operational practices during both planned works and unplanned incidents such as accidents, weather emergencies and other major disruptions.

This is a permanent, full-time position located at our Narrabri office. The successful candidate will undertake regular travel throughout the Narrabri and surrounding region and be required to work outside of normal working hours, weekends and public holidays as required, including rotating on-call shifts.

For more information on this position and business unit, view the role description and information pack.

About you

You're a confident and capable operator who has demonstrated experience in transport network operations, a strong understanding of incident management, risk mitigation, and the complexities of maintaining access and mobility across a diverse network.

You thrive in high-pressure situations, are skilled at delivering sound, timely advice to stakeholders, and can tactfully navigate politically sensitive environments.

Your ability to build strong, customer-focused relationships is one of your core strengths. You work collaboratively with a wide range of internal and external stakeholders and are known for your ability to influence, negotiate, and align differing perspectives to achieve the best operational outcomes. You approach every situation with a customer-first mindset, managing competing priorities while ensuring the network returns to normal as efficiently and safely as possible.

With sound knowledge of transport operations management principles, technologies, and standards, you're ready to step into a critical role where your decisions make a real impact for our customer every day.

In addition to the above, it is a requirement of this role that the successful candidate holds a current, valid, Australian driver's license.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

• Coordinate real-time responses to incidents, ensuring swift, safe, and effective resolution with a focus on minimising customer impact.
• Build strong relationships with key stakeholders, and negotiating with and influencing response partners to advocate for the quick clearance of incidents to ensure seamless collaboration during planned works and unexpected events.
• Develop and maintain incident response plans, identify process improvement opportunities, and look for ways to improve the reliability of the network.
• Represent TfNSW in emergency management forums and provide timely reports and advice to senior leaders.

• Experience in transport network operations with a strong understanding of incident management, risk mitigation, and maintaining access and mobility across a diverse network.
• Ability to work in high-pressure environments, provide sound, timely advice to stakeholders, and navigate politically sensitive situations.
• Strong ability to build customer-focused relationships, influence, negotiate, and align differing perspectives to achieve operational outcomes.
• Customer-first mindset with the ability to manage competing priorities and return the network to normal operations efficiently and safely.
• Sound knowledge of transport operations management principles, technologies, and standards.
• Current, valid Australian driver's license (required).

We offer a wide range of employee benefits, including award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us. Apply now

Applications close: 11:59 pm Sunday 14 September 2025.

For more information about this role, please contact ELLA..NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Information about Supporting Aboriginal people or Supporting people with disability is available from the talent team.

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