Retail: Full Time Customer Service

4 weeks ago

Perth, Western Australia Telstra Full time
Overview

We have an exciting full-time opportunity for a Sales and Customer Service Consultant, internally referred to as a Local Community Consultant, at our Booragoon store. You may also be requested to work at our Rockingham store to support your wider team. This role includes a flexible rotating roster with hours 8am–8pm Monday to Friday, with some Saturday work.

Responsibilities
  • Connect Medibank's products and services with the local community and take ownership of the customer experience across multiple channels (in-store, phone, community, and messaging).
  • Plan itineraries and bookings where applicable and convert enquiries into bookings; deliver end-to-end support.
  • Collaborate with colleagues to design and deliver solutions, develop consulting skills, and contribute to team goals.
  • Support customers across messaging, face-to-face, and phone channels; manage multiple tasks and meet deadlines.
  • Provide high-quality health assessments onsite for various clients as part of the health checks context (health consultants).
Qualifications and Skills
  • Strong customer service skills with a passion for serving the local community and building lasting relationships.
  • Self-motivated, results-driven, detail-oriented, and able to protect customer privacy.
  • Excellent communication and teamwork skills; willingness to go beyond your role to support peers.
  • Ability to multitask and deliver to deadlines; comfortable working across channels.
Why You'll Love It Here
  • Flexible Working: Work in-store, from home, or in the community depending on business needs.
  • Growth Opportunities: Access skills development and career pathways within Medibank.
  • Supportive Environment: A culture that values well-being, ideas, and success.

If you are a customer service extraordinaire and want to support your local community through a multi-channel approach – we want to hear from you

About Medibank – Community Team

Our purpose is "Better Health for Better Lives." Geographically based, cross-functional teams help build stronger community connections and deliver personalised support by tailoring experiences to local needs.

Inclusion and Accessibility

We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, people with disabilities, and LGBTQIA+ community members. For adjustments during recruitment, contact Learn more at

Job Details

Job type: Full-time

Shift and schedule: Rotating roster, Monday–Friday (8am–8pm) with some Saturday work; Work from home option may be available.

Note: This posting consolidates information from the job description; you must create an Indeed account before continuing to the company website to apply.


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