Technical Project Manager

1 day ago

Brisbane, Queensland, Australia Born Digital Solutions Full time
Overview

We are seeking an experienced and delivery-focused ServiceNow Project Manager to lead critical platform migration, transformation, and uplift projects. In this role, you will be responsible for planning, executing, and delivering complex ServiceNow initiatives successfully. You will work closely with technical teams, business stakeholders, and vendors to ensure projects are completed on time, within budget, and to the highest quality standards, driving significant improvements in service management and business processes.

Compensation

Base pay range: A$85.00/hr - A$130.00/hr

Note: The actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Why Born Digital Solutions

We are a 100% Indigenous-owned Australian SME delivering national SIAM / API and data solutions. Join a team that pairs commercial excellence with social impact while giving you access to challenging projects.

Key Responsibilities
  • End-to-End Project Management: Lead the entire project lifecycle from initiation and planning through to execution, monitoring, control, and closure for ServiceNow platform enhancements and migrations.
  • Scope & Requirements Definition: Define project scope, objectives, and deliverables in collaboration with stakeholders and senior management.
  • Project Planning & Scheduling: Develop comprehensive project plans, timelines, and resource allocation strategies using appropriate methodologies (Agile, Waterfall, or Hybrid).
  • Financial Management: Manage budgets, track expenditures, and provide financial forecasting and reporting to ensure delivery within constraints.
  • Stakeholder & Vendor Management: Serve as the primary contact for stakeholders, coordinating with third-party vendors and implementation partners.
  • Risk & Issue Management: Identify, assess, and mitigate risks, developing contingency plans to minimise impact on timelines and outcomes.
  • Team Leadership: Lead a multidisciplinary project team, fostering a collaborative and high-performance environment.
  • Governance & Reporting: Prepare and present status reports, dashboards, and steering committee updates on progress, milestones, risks, and budget.
  • Change Management: Develop and execute a change management plan to ensure smooth adoption of new ServiceNow features and processes by end-users.
  • 5+ years of dedicated project management experience with a track record of delivering complex ICT projects.
  • Demonstrated experience managing at least two significant ServiceNow implementation, migration, or platform uplift projects.
  • ServiceNow knowledge of standard modules (ITSM, ITOM, CSM, HRSD).
  • PM Methodologies such as PMP, PRINCE2, and/or Agile (Scrum, Kanban).
  • Leadership & Communication skills to manage senior stakeholders and technical teams.
  • Financial Acumen with experience in budget management and forecasting.
  • Self-motivation and ability to work independently in a fast-paced environment.
  • Certifications ServiceNow CSA or other relevant certifications; PMP or PRINCE2 Practitioner is a plus.
  • Experience delivering projects within government or large enterprise environments.
Contact for Questions

Questions, please contact Steve Wilson at 0416 495 325 or stevewilson@bd-s.com.au. Please note this is a QLD-based role; no sponsorship is available.

Job Function & Industry
  • Job function: Project Management and Information Technology
  • Industries: Technology, Information and Media

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