Advisory/Client Service Roles

3 days ago

Melbourne, Victoria, Australia Buscojobs Full time
ICT Customer Support Officer

Location: Moorabbin, Victoria

Company: Mansys Pty Ltd

Posted: 4 days ago

Job Description

We are Mansys Pty Ltd, recruitment consultants. Our client, Prolim Technologies, based in Moorabbin (VIC), is actively seeking an ICT Support Technician (Customer Support) to join their team on a permanent full-time basis. Prolim Technologies offers end-to-end Product Lifecycle Management (PLM) and engineering solutions, including CAD/CAM/CAE tools such as SolidEdge, NX, Teamcenter, Simcenter, and IoT platforms. As a Siemens Expert Partner, they provide consulting, implementation, training, customization, and support services to enhance innovation, efficiency, and profitability for businesses across Australia and New Zealand.

The successful candidate will provide essential support, education, and guidance in deploying and maintaining clients' computer infrastructure. Responsibilities include diagnosing and resolving technical problems, supporting engineering and product development success.

Main Responsibilities
  1. Responding to inquiries and troubleshooting PLM, CAM, and CAD software/hardware issues.
  2. Supporting clients with Siemens PLM solutions, ensuring prompt resolution of user issues.
  3. Assessing software and hardware needs to provide effective solutions.
  4. Diagnosing and resolving system problems related to software functionality, data access, and workflows.
  5. Installing, configuring, and maintaining PLM system infrastructure, including applications like Teamcenter.
  6. Developing user training sessions and creating technical documentation.
  7. Collaborating with users and engineers to resolve complex technical issues.
Must Have
  • Bachelor's degree in Mechanical Engineering, Information Technology, or related field.
  • Demonstrated experience in PLM support, specifically with Siemens Teamcenter.
Skills Required
  • Expertise in PLM implementation/support, especially with Siemens Teamcenter (Rich Client, Active Workspace, BMIDE).
  • Proficiency in CAD software, including Solid Edge, NX, and Rhino.
  • Knowledge of PLM modules such as Requirement Management, Change Management, BOM Management, and MCAD Integration.
  • Technical skills including TCL, VB.NET, HTML.

The annual salary range is $80,000 - $90,000 plus bonus and superannuation. Only shortlisted candidates will be contacted.

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