Employment Coach

4 weeks ago

Brisbane, Queensland, Australia Help Enterprises Full time
Overview

Employment Coach (Formerly In-Work Support Mentor) – Help Enterprises

Join to apply for the Employment Coach (Formerly In-Work Support Mentor) role at Help Enterprises.

Location: Gympie, Kingaroy, and the wider Gympie region. This is a full-time role commencing through October/November.

About Us

Help is a social enterprise assisting people with disability lead fulfilling and independent lives. We provide services across employment, learning, community connection, and other supports, working step by step with individuals to achieve their goals. We operate through our social enterprise businesses, organisational partnerships, and Inclusive Employment Australia and NDIS service streams.

What's in it for you?

Benefits include excellent salary sacrificing options, an inclusive work environment with flexible work-life balance, specialist training and coaching, opportunities for professional development, and the chance to gain a Certificate IV in Community Services. We offer EAP support, a dynamic role, and a company vehicle where applicable.

The Opportunity

The In-Work Support Mentor (IWSM) plays a vital role in helping individuals maintain sustainable employment outcomes. You will provide ongoing mentoring, guidance, and practical assistance to participants and employers to resolve workplace challenges, strengthen retention, and promote long-term success. You will collaborate with internal teams and external stakeholders to ensure participants have the support they need to thrive and achieve their employment goals.

Your Key Responsibilities
  • Ensure each participant's needs and employment aspirations are central to your work.
  • Provide tailored post-placement and on-the-job support to maintain sustainable employment.
  • Mentor participants and offer specialized assistance to address workplace or personal barriers.
  • Engage with local communities, industries, and stakeholders to identify growth opportunities for the organisation.
  • Monitor placement progress and outcomes and communicate risks to relevant team members.
  • Review participants' hours and income to support accurate reporting and compliance.
  • Maintain clear, compliant records of ongoing employment and services provided.
  • Communicate proactively with team regarding job loss, potential job loss, or reduced hours; act quickly to resolve issues.
  • Represent Help Employment at networking events and in the community, upholding the organisation's Mission, Vision, and Values.
About You

You care about people and want a role that makes a difference. We are seeking motivated and values-driven individuals to join our Inclusive Employment Australia division as an In-Work Support Mentor. Your dedication to each participant will be evident in your work.

  • Prior Employment Services experience is highly regarded
  • Ability to establish strong relationships with participants and employers
  • Demonstrated ability to work toward targets and KPIs
  • Strong interpersonal and communication skills
  • Problem solving and conflict resolution abilities
  • Strong administration and compliance capabilities with high attention to detail
  • Resilient and able to thrive in a changing environment
How to Apply

If you're looking for a rewarding role with an innovative and diverse organisation, submit your application. Applications will be assessed as they are received.

Requirements & Additional Information

All successful candidates must have or be willing to undertake checks including verification of working rights, Working with Children (Blue Card), NDIS Worker Screening (Yellow Card), professional reference checks, and a national police check. For more information about working for us, visit www.help.org.au or follow us on LinkedIn.


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