Technical Support Engineer

2 weeks ago

Sydney, New South Wales, Australia ESET Full time
Overview

At ESET, our Technical Support Engineers work closely in a team to support end-user customers, external business partners/resellers, and large enterprises in resolving and delighting in their usage of ESET's suite of products.

Responsibilities
  • Serve as a trusted technical advisor, providing L1-2 support for business customers using ESET's suite of products
  • Resolve customers' issues through email, phone, and chat, providing clear, concise, and empathetic communication to effectively address their technical needs and ensure a positive support experience.
  • Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use.
  • Collaborate closely with ESET's local, regional, and global teams across Sales, Product and Engineering in coming together and resolving customer issues.
  • Share detailed feedback based on customer interactions to drive product improvements and ensure alignment with user needs.
  • This role requires working in rotational shifts to support our expanding customer base.

At ESET, diversity, equity, and inclusion (DEI) are integral to our corporate culture. We believe in creating a respectful environment, where everyone feels valued and respected, welcoming applications from individuals of all backgrounds, including race, gender, age, religion, disability, and sexual orientation.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Analyst and Customer Service
Industries
  • Software Development and Computer and Network Security
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