Guest Service Agent Alamanda Palm Cove

Join to apply for the Guest Service Agent Alamanda Palm Cove role at Lancemore Hotel Group

We have a great opportunity for an outgoing and service focused Receptionist/Guest Service Agent to support the Front Office, Sales and Banqueting teams at our Alamanda Palm Cove Hotel.

Role summary and key responsibilities are listed below. This position involves guest experiences across reservations, arrivals, departures and during their stay, acting as an ambassador for the hotel and supporting smooth check-in/check-out processes and guest requests.

• Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
• Be an ambassador for the hotel, positively representing and promoting our boutique brand
• Be a key part of the guest experience, interacting wherever and whenever possible
• Help to ensure a smooth check in and out process for our guests utilizing the Hotel's PMS system
• Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
• Coordinate with other departments
• Answer and dispatch both incoming external and internal calls
• Maintain sufficient knowledge of all room rates and available packages
• Follow up on all guest requests and complaints
• Support the operational teams with administrative tasks as required

• Have a desire to genuinely help people
• Excellent telephone technique and the ability to maintain friendly relations with both our internal and external customers
• Good time management and communication skills
• Well-developed computer knowledge and strong administrative skills
• You have a warm, personable yet professional disposition
• Front Office/reservation experience preferred but not essential
• Success in a similar role preferred but not essential, we are employing on attitude not just experience
• Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
• An acute eye for detail and exceptional interactive social skills
• Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
• Positive mindset and a can do attitude

Alamanda Palm Cove: Ranked in the top 5 hotels in all of Australia by TripAdvisor. The property features 40 spacious guest suites, the LM Spa, Nu Nu Restaurant, wedding facilities and gardens, with beach front location and views of the Coral Sea.

Website: www.lancemore.com.au/alamanda

Lancemore Hotel Group Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand.

• Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
• We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
• You will be joining a high performing workplace that believes in developing new talent, empowering our people to drive their own results, career progression opportunities and generous staff discounts.

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Our Values Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

• Not Applicable

• Temporary

• Other

• Hospitality

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