NOC Engineer, CX

21 hours ago

Sydney, New South Wales, Australia NiCE Full time
Overview

Join to apply for the NOC Engineer, CX role at NiCE.

Responsibilities
  • Responsible for troubleshooting Cloud Systems and Network platform issues from a server-side perspective.
  • Validates and tests all NICE CX products and platforms.
  • Performs routine health checks beyond automated monitoring to ensure the quickest detection time for service-affecting issues.
  • Responds to alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring.
  • Maintains Wiki/KnowledgeBase resources.
  • Collaborates with internal and external teams to assist in escalated troubleshooting for NICE CX products and platforms.
  • Interfaces with internal product teams to keep the NOC current on new and planned product additions or updates.
  • Familiar with industry tools such as IP Monitor, SolarWinds, and BMC, in addition to internal tools used in network management.
  • Performs duties in a 24x7x365 NOC environment.
  • Other duties as assigned.
Qualifications
  • Associate degree in Computer Sciences, Information Technology, Information Services, or equivalent work experience.
  • 5+ years experience in a technical or support role within telecommunications, data networks, or application server environments.
  • Understanding of network topologies, Windows server-client environments, and telecom environments with a focus on SIP.
  • Understanding of packet analysis and packet capture utilities.
  • Confident and goal-oriented with ability to set and meet short and long-term objectives.
  • Experience creating, utilizing, and maintaining technical documentation.
  • Experience in Windows server environments related to server and software management tasks.
  • Ability to harvest and disseminate information in formal and informal training environments.
Advantage if you have
  • Experience with SaaS/cloud-based software environments.
  • Experience with VoIP implementation and support, specifically SIP endpoint configuration and troubleshooting.
  • Experience with firewalls, BMC, and applications driven by .NET, SQL, and other Microsoft technologies.
  • Experience troubleshooting data networks related to SIP and software applications.
  • Expertise with VoIP Gateways, SS7 Controllers, and soft switches.
  • Knowledge of TCP/IP, EIGRP, BGP, OSPF, and telecom circuits from DS-0 to OC-12.
  • Experience with War Room situation participation and situation management analysis.
  • ITIL Foundation certification and experience within an ITIL environment.
What's in it for you?

Join an ever-growing, market-disrupting global company where teams work in a fast-paced, collaborative, and creative environment. NiCE offers opportunities across multiple roles, disciplines, domains, and locations for those who are passionate, innovative, and eager to raise the bar.

About NiCE

NiCE (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver exceptional customer experiences and monitor large-scale transactions. NiCE is recognized as a leader in AI, cloud, and digital domains with 8,500+ employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, disability, veteran status, gender identity, sexual orientation or any other legally protected status.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Software Development

Referrals increase your chances of interviewing at NiCE by 2x.

Location and status

Northern Beaches, New South Wales, Australia


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