MedView Student Success Manager

Overview

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Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We're now in 28 markets and have an ambitious team of 700 that's rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway. We've built Crimson to become the world's most successful university admissions consultancy, with our students 4x more likely to gain admission. To support our students, we have a Student Success team that's obsessed with providing the best outcomes for our students and levelling the playing field. They engage, manage and facilitate a student's journey with Crimson to help them achieve their goals and reimagine their future.

What are the main responsibilities for this role?

The Student Success Manager (SSM) is responsible for managing a student's MedView service journey. To be successful in this role a SSM will need to have strong communication, reporting, monitoring, prioritisation, and client management skills.

Responsibilities

• Communication: SSMs are the first point of contact for students and parents utilising MedView services. Respond to communications promptly (within 48 hours) and proactively communicate with parents and students regarding student progress.
• Maintain regular communication with parents on students' progress (at least monthly) and provide periodic progress reports.
• Coordinate with the wider MedView team to gather updates and support progression (Academic Advisors, Tutor Management, Tutors, Strategists).
• Proactively resolve issues and escalate as needed.

Monitoring

• Regularly monitor students' usage and progression through MedView's services.
• Take action if usage lags behind the Roadmap, including contacting students and/or parents.

Reporting

• Provide periodic reports to parents on student progress, with input from tutors on academic progress and strategists on application progress where applicable.

Advising

SSMs will provide high level strategic advice to non-application year students on potential Medical School routes based on their academic scores. Comprehensive guidance and training will be provided. Application year students will receive detailed application support from dedicated application strategists.

Learning and Development

SSMs will stay current with medical school entry requirements. Training and resources will be provided, with opportunities to pursue a tailored learning and development programme with the manager (Director of Service).

What we are looking for?

• 1-2 years experience in customer service, project management or transferable role
• Ability to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptability
• High level of resilience and ability to thrive in a fast-paced startup environment
• Strong problem-solving skills with the ability to manage a range of internal and external stakeholders
• Outstanding organizational skills with excellent written and verbal communication
• Collaborative, with an openness to give and receive feedback

Why work for Crimson?

• Rapidly growing startup with a flexible working environment and empowered to structure how you work
• Development and exposure through internal promotions/role changes
• $1000 individual training budget per year
• Psychologist on staff
• Fireside chats and workshops to support a high performing team
• Radical Candor as a feedback approach
• Global presence across 28 markets with options to work from offices or remotely

If you are passionate about growing in a fast-paced, collaborative environment and want to work with cutting-edge technology, we'd love to hear from you

Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Education and Training

Industries

• Education Management

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