Guest Relations Manager

4 weeks ago

Brisbane, Queensland, Australia IHG Hotels & Resorts Full time
Overview

Guest Relations Manager - InterContinental Hayman Great Barrier Reef at IHG Hotels & Resorts. The role involves leading Guest Relations at the resort, delivering outstanding service, and personalising guest experiences, including VIP and loyalty program guests, handling escalated concerns, and coordinating across departments to enhance the guest journey.

What We Offer

Salary range: $87,000 – $92,000 per annum, not inclusive of superannuation. World-class staff facilities including subsidised accommodation with on-site amenities and a comprehensive staff activities calendar. Extensive career development opportunities with onsite trainers and professional development programs. IHG Australia's myBenefits program with paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations, and a broad discounts platform.

Your day to day
  • Lead the Guest Relations team to deliver outstanding, personalised service from check-in to check-out.
  • Handle VIP guest communications and experiences, resolve issues promptly, and collaborate with other departments for seamless service.
  • Mentor team members, manage rosters, monitor budgets, and identify upselling opportunities.
  • Ensure compliance with safety standards and support community and sustainability initiatives.
  • Stay informed about local offerings to provide tailored recommendations to guests.
What We Need From You
  • Exceptional communication and interpersonal skills with the ability to build genuine connections with guests and colleagues.
  • Experience in guest relations within a luxury hotel, strong leadership capabilities, and effective problem-solving.
  • Fluency in English, proficiency with hotel systems, and flexibility to work varied shifts.
  • Degree or diploma in Hotel Management or related field is highly desirable.
How to Apply

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Job Details
  • Position title: Guest Relations Manager
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Hospitality
Location and Status

Brisbane City, Queensland, Australia

3 weeks ago


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