Senior Customer Service Officer

3 weeks ago

NewcastleMaitland, Australia Bendigo Advertiser Full time
Overview

Join to apply for the Senior Customer Service Officer role at Bendigo Advertiser

What You'll Be Doing
  • Supporting the Customer Service team to deliver efficient, high-quality service in a dynamic environment.
  • Supporting the Travelling Stock Reserve Team.
  • Helping landholders and stakeholders navigate services across areas such as biosecurity, animal and plant health, natural resource management and more.
  • Complaint resolution and actively promoting and engaging with continuous improvement in customer service delivery.
  • Assist with development of guides and procedures.
  • Building partnerships with internal teams and external clients, ensuring accurate and timely communication.
  • Information Management Administration
  • Responding during biosecurity emergencies as required.
About You

You're a collaborative team player with great communication skills and a passion for helping others. You're confident using technology, can juggle competing priorities, and are ready to be a key point of contact for your community.

What You'll Need
  • Strong customer service skills and attention to detail.
  • Confidence using technology and digital platforms.
  • A flexible, can-do attitude and willingness to pitch in.
Why Work With Us

At Bendigo Advertiser, you'll be part of a supportive team environment with opportunities for development and to make a difference in the community.

Closing Date

Closing Date: 11:55pm Thursday, 4 September 2025

How to Apply / Contact

Got what it takes to make this role a success? Simply submit your resume and a cover letter telling us why this is the job for you. For further information about this opportunity please contact Siri Boorer, Team Leader Customer Service, on or via email ,

What To Expect Next

After you submit your application, you'll receive an email confirmation. If shortlisted, you may be invited to an interview—this could be in person, over the phone, or via video. You may also be asked to complete role-related tasks, such as a written assessment or skills test. Reference checks may be conducted for candidates progressing to the final stages. The successful applicant may also be required to undergo police checks and other relevant checks as part of the recruitment process.

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