Field Service Technician

Overview

Field Service Technician, you will play a vital role in delivering technical support and service excellence across customer sites. Working closely with the Service Manager and wider Field Services team, you'll be responsible for providing a full range of technical support including the installation, troubleshooting, repair, and maintenance of electronic gaming machines. You will be a representative of Aristocrat, ensuring smooth operations for our customers by providing hands-on support and professional service that aligns with ATA's service initiatives, safety standards, and compliance obligations. This role is ideal for someone who is technically minded and customer-focused.

What You\'ll Do

• Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
• Perform equipment installation, removal, upgrades, modifications and game changes to gaming equipment at customer sites, including when venues are closed to the public.
• Investigate and resolve problems including complex system faults, and perform repair work as required.
• Respond to service calls promptly and authoritatively to meet customer expectations and SLA requirements.
• Collaborate efficiently with venue staff and maintain a high level of customer satisfaction.

Reporting & Documentation

• Accurately collect and report all activities using Aristocrat's field service management tools.
• Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
• Record all part usage and ensure returns are completed as per ATA\'s SLA and compliance standards.
• Assist with internal service reporting and respond to departmental requests when required.

Workplace Health & Safety (WHS) & Compliance

• Understand and align with Company and venue WHS policies, procedures and regulations, including the health, safety and welfare of all employees, visitors, and contractors.
• Ensure accident/incident/near miss processes are followed, and investigations are conducted as required.
• Ensure all activities meet Company, regulatory and legislative compliance requirements.

Required

• Valid Australian driver's licence.
• Ability to acquire and maintain relevant state/territory gaming licences (support provided by Aristocrat).
• Excellent problem-solving, troubleshooting, and fault-finding capabilities.
• Strong interpersonal skills and customer service attitude.
• Self-motivated and able to work independently across multiple customer sites.
• Good interpersonal skills with the ability to handle time, tasks, and service schedules.
• Proficient in using mobile devices and field service applications for reporting.
• Flexibility to work weekends, and public holidays as needed.

Preferred

• Experience in a technical field service role, gaming industry, or electronics/mechanical repair.
• Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
• Previous exposure to WHS systems, compliance environments, or regulated industries.

Physical Requirements

The successful candidate will need to meet the following physical requirements, which are critical to the role. Reasonable adjustments will be considered where possible:

• Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools.
• Able to comfortably step up onto a safety step and work in variable physical environments.
• Comfortable standing for extended periods and during the workday.
• Able to bend, squat, and work at ground level if required.
• Able to move arms above head and work at shoulder height if required.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology. We deliver great performance for our B2B customers and bring joy to players of our casino and mobile games. We strive to lead in responsible gameplay, governance, employee wellbeing and sustainability, and we are united by shared values and a mission to bring joy to life through the power of play. We value diversity and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V.

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

Travel Expectations

Up to 25%

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. You may be required to provide disclosure of relevant personal and background information to government agencies and other regulatory bodies as a condition of Aristocrat's gaming licenses. The specific information required may vary by jurisdiction and project.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location on a full-time basis without the need for current or future visa sponsorship.

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