Clinical Lead

Overview

Aspen Medical is a global provider of innovative healthcare solutions across a diverse range of clients in the Defence, Mining, Oil and Gas, Government and Humanitarian sectors. We are a world leader in the delivery of healthcare solutions in any setting, particularly those that are remote, challenging or under-resourced.

Position

Clinical Lead - Virtual Health

Position Overview

The Clinical Lead plays a crucial role in providing support, direction, orientation and education to Clinicians within Virtual Health. This will ensure high quality patient care through evidence-based guidelines and protocols; drive continuous improvement and compliance with regulatory standards.

Job Details

• Fixed-term, Part-time / Full-Time until 30 June 2026 (Multiple positions)
• We are operational 24/7. Shift times can be flexible between 2-10 hours. Overnight availability is highly desirable (midnight-6:00am)

Key Outcomes

• Improved patient care outcomes
• Established evidence-based practices within Virtual Health
• Enhanced Virtual Health program scalability and adaptability
• Quality improvement within Virtual Health
• Effective monitoring and evaluation of Virtual Health projects
• Adherence to regulatory standards
• Stakeholder engagement and alignment

Primary Duties and Responsibilities

• Provide support, direction, orientation and education to Virtual Health Clinicians (Registered Nurses and General Practitioners working across the GP Helpline and Healthdirect / NURSE-ON-CALL helplines).
• Plan and coordinate services relating to a group of clients or patients in the practice setting, as delegated by the Virtual Health Clinical Workforce Lead and Virtual Health Clinical Operations Lead.
• Act as a role model in the provision of holistic care to patients or clients in the practice setting.
• Assist in the management of action research projects and participate in quality assurance programs and policy development within the practice setting.
• Deliver direct and comprehensive nursing care and individual case management to patients or clients within the practice setting; may include a specific group of patients with complex needs in Virtual Health.
• Perform other reasonable Clinical Lead duties as directed by the Clinical Operations Manager.
• Display and promote ethical behavior and alignment with Aspen Medical's Social Purpose and B Corp principles.

Selection CriteriaEssential

• Must be located within Australia.
• Registered nurse with a minimum of 3 years of experience and unrestricted registration with AHPRA.
• Demonstrates contemporary knowledge and experience of Healthdirect Virtual Health Services.
• Excellent communication skills to engage stakeholders effectively.
• Commitment to upholding high standards of patient care quality and compliance.
• Flexibility to adapt to changing priorities and environments.
• Demonstrates client-focused, responsive, flexible approach and commitment to quality services.
• Interest in leadership roles with an understanding of team management principles.

Desired

• Clinical experience and knowledge of quality culture and clinical governance, including compliance assessment, auditing, trends reporting and KPIs, and clinical risk management.
• Knowledge of accreditation processes for clinical employees and clinical information systems such as Riskman.
• Commitment to staying updated on industry trends, best practices and emerging technologies in clinical program management and healthcare delivery.

Application Details

Applications close: 5PM, Friday 29 August 2025

If you have any questions, please contact: Andrian Publico – Culture and Performance Support Officer

Aspen Medical values diversity and inclusion and encourages applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, and those from diverse cultural backgrounds. We also welcome applications from ADF veterans with relevant experience.

Additional Details

Seniority level: Mid-Senior level

Employment type: Temporary

Job function: Health Care Provider

Industries: Hospitals and Health Care

Locations: Melbourne, Victoria, Australia (various suburbs)

Note: This description contains the core responsibilities and qualifications and excludes non-essential boilerplate and external navigation elements.

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