Customer Service Consultant

3 weeks ago

Windsor, Australia Luxottica Full time

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We are EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We bring together the expertise of two industry pioneers: one in advanced lens technologies and the other in the craftsmanship of iconic eyewear. We create a vertically integrated business uniquely positioned to address the evolving vision needs worldwide. Our exclusive eyewear brands include Ray-Ban, Oakley, Oliver Peoples, Persol, Costa, and more, alongside licensed brands such as Tiffany & Co, Burberry, and CHANEL. Our industry-leading lenses include Varilux and Transitions. In Australia and New Zealand, we operate retail and eye care brands like Sunglass Hut, Oakley, OPSM, Ray-Ban, and Laubman & Pank. Every day, our 190,000 employees in 150 countries work towards a common mission: to help people see more and be more.

As a Optical Customer Service Consultant at our Windsor location, you will learn about the optical industry, including eye conditions and optical dispensing.

You will be trained to become one of our Customer Service Representatives, the primary contact for customer inquiries via inbound/outbound calls and emails. You will provide technical advice and product recommendations on various lens solutions.

Our ideal candidate will have:

  • Optical knowledge
  • 2+ years' experience in customer service, preferably in a call centre environment
  • Excellent interpersonal and communication skills (written and verbal)
  • Strong computer literacy, including navigating ordering systems and tools
  • High attention to detail

About You:

  • Interest in pursuing a career in the optical industry
  • Highly organized, able to manage multiple tasks simultaneously
  • Reliable, punctual, proactive, and enthusiastic

If you see yourself building a great career in the Optical Industry, we'd love to hear from you.

To apply, please click the apply button and send your cover letter and resume today.

As an inclusive, team-oriented company, we value creating a workplace where team members feel valued, respected, and empowered. We are committed to providing equal opportunities regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.

We value flexibility and support our team members in working arrangements that meet their work/life commitments and promote wellbeing.

We strive to create a safe, inclusive environment for all, dedicated to improving experiences for our customers and each other.

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