Business Banking Manager

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

As a Business Banking Manager in one of our SME PODS, you'll play a key role in helping to retain and grow an existing customer portfolio which focuses on delivering tailored, profitable solutions for the customer and business. The purpose of this role is to build customer engagement with existing small business customers and providetailored solutions and recommendations to support business growth and development.

Role Type: Permanent
Role Location: 242 Pitt Street, Sydney NSW 2000
Work Hours: Full -Time

As a Business Banking Manager, you will be responsible for :

• Handling a high volume of inbound calls and proactively reaching out to customers through structured outbound lead campaigns.
• Delivering exceptional customer service to a diverse range of clients within a team-managed portfolio.
• Driving customer retention and fostering growth among existing business clients.
• Understanding the aspirations of customers and supporting them in achieving their business development and expansion goals.
• Contributing to a high-performing, collaborative team culture focused on rapid and effective customer solutions.
• Achieving performance targets across a balanced scorecard framework.
• Actively engaging with existing small business customers to strengthen relationships.
• Managing a shared customer portfolio in coordination with your team.
• Collaborating effectively with Lighthouse and CSO enablement teams to enhance customer outcomes.
• Maintaining comprehensive knowledge of the ANZ product suite to ensure customers receive tailored and appropriate financial solutions.

To grow and be successful in this role, you will ideally bring the following:

• Managing relationships to deliver outcomes that benefit both the customer and the business.

• Partnering with individuals or organizations to pursue strategic initiatives and opportunities that generate commercial value.

• Providing strong customer support by understanding their needs and offering relevant products, services, or thoughtful solutions.

• Assessing and managing credit by evaluating customer creditworthiness, advising on risk, and structuring suitable credit options in line with internal policies and professional judgment.

• Collecting, profiling, and analyzing data to generate insights that support business decisions and deliver effective customer solutions.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 101414 .

25/08/2025 , 11.59pm, (Melbourne Australia)