Service Center Support

3 weeks ago

Brisbane, Queensland, Australia 3020 NG Australia Pty Ltd. Full time

AUSTRALIAN CITIZENSHIP REQUIRED FOR THIS POSITION: Yes
RELOCATION ASSISTANCE: No relocation assistance available
CLEARANCE TYPE: AU- Secret (NV1)
TRAVEL: Yes, 10% of the Time

Description

Your Role:

As our Services Centre Support, you will provide professional, customer-focused, and technical support across a broad array of stakeholders. You will also be responsible for:

  • Managing company mobile devices via MDM platforms.
  • Ensuring functionality of new hardware.
  • Troubleshooting technical issues.
  • Providing support across various projects.
  • Deploying and troubleshooting software updates.

About You:

As our Services Centre Support, you will have experience in managing multiple priorities while effectively communicating expectations. You will:

  • Hold a Certificate IV or higher-level IT qualification.
  • Have working knowledge of Windows (Version 10 & 11) and Microsoft Suite.
  • Have experience with hardware platforms (laptops and mobile devices).
  • Be customer service and solutions focused.
  • Possess strong communication skills.

Desirable but not essential:

  • Previous experience in an IT support role.
  • Working knowledge of IT ticketing systems.
  • Understanding of the Defence environment.

What we Offer:

We have built our benefits to help you define your possible:

  • 18 weeks paid parental leave.
  • Flexible working options including hybrid working, 9-day fortnights, volunteer leave, and varying start and finish times to suit your needs.
  • 2 weeks paid reservist leave.
  • Health, wellbeing, and employee discount programs.
  • Additional purchased annual and salary packaging options.
  • Ongoing career progression opportunities, including leadership development, education support, and internal movement.

Who we are:

At Northrop Grumman Australia, we have been defining possible for the ADF for over 20 years. Our commitment to safeguarding Australia's future through pioneering technology is matched by our dedication to being a great place to work and supporting each other.

Everyone Matters:

We support our employees through policies and initiatives tailored to individual needs, including STEM education, veterans, communities, and environmental initiatives. Our Employee Resource Groups enable sharing interests in areas such as veterans, gender, and young professionals.

What's Your Possible?

Note: As a Defence security clearance is required, you must be an Australian Citizen. International Traffic in Arms Regulations (ITAR) apply, so nationality may influence your suitability. You will also need to pass police checks and employment screening.

Existing Applicants: Need to update your contact info or email? Log in, click on Candidate Home, and use the options at the bottom to update contact information or edit account settings.

About Us

We are a pioneering company with careers across air, cyber, land, sea, and space. Our 90,000 employees work as one to defend and define the future. We offer varied careers and internships, providing opportunities to excel while working with diverse backgrounds and disciplines, pushing the boundaries of science, technology, and engineering.

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