Candidate Success Specialist

Join to apply for the Candidate Success Specialist role at Chartered Accountants Australia and New Zealand

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Join to apply for the Candidate Success Specialist role at Chartered Accountants Australia and New Zealand

ABOUT THE ROLE

As a Candidate Success Specialist, you'll play a vital role in helping candidates succeed in the CA Program and related pathways programs. Based in Australia or New Zealand, you'll coordinate support services, develop tailored plans, and ensure candidates with accessibility needs are empowered to thrive. This is your chance to combine empathy, organisation, and impact in a role that truly matters.

ABOUT THE ROLE

As a Candidate Success Specialist, you'll play a vital role in helping candidates succeed in the CA Program and related pathways programs. Based in Australia or New Zealand, you'll coordinate support services, develop tailored plans, and ensure candidates with accessibility needs are empowered to thrive. This is your chance to combine empathy, organisation, and impact in a role that truly matters.

Key responsibilities:

• Coordinate Inclusive Support: Lead the development and delivery of tailored support plans under accessibility and progression policies, especially for high-risk candidates.
• Deliver Impactful Programs: Design, implement, and continuously improve service delivery plans that enhance candidate success.
• Streamline Operations: Develop and maintain Standard Operating Procedures to ensure efficient and equitable support services.
• Leverage Data for Insight: Provide data-driven insights to inform reporting and strategic decisions across key education and compliance stakeholders.
• Optimise Systems & Records: Manage educational tech data and maintain accurate records, including attendance and incident reporting.
• Champion Continuous Improvement: Identify and implement process enhancements, collaborating across teams to drive innovation.
  
  

ABOUT YOU

You're a proactive, empathetic communicator who thrives in a fast-paced, service-oriented environment. You bring experience in student or customer service, a strong sense of ethics, and a passion for helping others succeed. You're confident using digital tools, applying policy, and navigating sensitive situations with professionalism and care.

You will be successful if you:

• Communicate clearly and respectfully, even when topics are complex or sensitive.
• Stay organised and manage multiple tasks calmly in busy environments.
• Take initiative and use good judgement to solve problems.
• Stay professional and handle tough situations with strong people skills.
• Follow policies confidently and use digital tools to keep records accurate.
• Adapt to change with resilience, empathy, and a focus on solutions.
• Work well with others and contribute to a positive team culture.
• Have relevant qualifications or experience, with education sector background a bonus.
  
  

ABOUT US
Chartered Accountants Australia and New Zealand (CA ANZ) represents more than 140,000 financial professionals, supporting them to make a meaningful difference in the communities where they work and live. We are committed to advancing the profession through high ethical standards, world-class education, and advocacy for the public good. Guided by our purpose and values, we aspire to be a magnet for diverse talent, equip our members for success, and lead the way in sustainability, innovation, and trust in business and finance.

WHAT'S IN IT FOR YOU
At CA ANZ, we are committed to creating a workplace that reflects our values of collaboration, integrity, diversity, and accountability. As part of our strategy to be a magnet for diverse talent and an adaptive, member-centric organisation, we offer:

• Purpose-Driven Work: Make a real difference by supporting candidate success and contributing to initiatives that serve the public good across Australia and Aotearoa.
• Inclusive Culture: Be part of a team that lives and breathes equity, diversity, and inclusion—where your unique perspective is valued and your voice matters.
• Career Growth: Access inspiring learning pathways, coaching, and scholarship opportunities to help you grow and thrive in your career.
• Flexibility That Works: Enjoy a hybrid work model that balances autonomy with meaningful in-person collaboration.
• Time to Recharge: Benefit from two additional CA leave days during the Christmas closure period—because rest matters.
• Empowered Impact: Join a culture that encourages innovation, accountability, and community impact—where you're empowered to lead change.
  
  

HOW TO APPLY
Select APPLY NOW and submit your application today. Applications close Friday 22 August.

At CA ANZ equality, diversity and inclusion are at the heart of all we do.

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionAdministrative and Customer Service
• IndustriesEducation, Higher Education, and Accounting

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