Service Delivery Officer

3 weeks ago

Melbourne, Victoria, Australia Australian Taxation Office Full time
Overview

Service Delivery Officer (Affirmative measure – Aboriginal and Torres Strait Islander employment) at Australian Taxation Office. This vacancy is open to Aboriginal and Torres Strait Islander applicants in order to increase diversity within the APS. Candidates must provide confirmation of Aboriginal and/or Torres Strait Islander heritage.

Responsibilities
  • Work in a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm.
  • Interact with clients over the phone to support them in meeting their tax, superannuation and registration obligations.
  • Process account activities received through various channels, including phone, paper, web-chat, email and online portals.
  • Use good judgment and apply relevant policies and procedures to inform decision making.
  • Ensure outcomes, actions and agreements are accurately recorded with attention to detail.
  • Be responsive and adaptable to changing client and business needs and manage competing priorities to deliver outcomes.
  • Work as part of a team, share knowledge, collaboratively resolve issues and contribute to continuous improvement.
Qualifications / Requirements
  • Entry level (APS 2) role in Frontline Operations.
  • Strong client focus and attention to detail.
  • Ability to work in a team and adapt to changing needs.
  • Commitment to inclusive recruitment and able to provide reasonable adjustments during recruitment if required.
Employment details
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Government Administration
  • Seniority level: Entry level
  • Location flexibility: Roles may be offered ongoing or non-ongoing in multiple locations (examples include Adelaide, Albury, Box Hill, Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt, Wollongong). A merit pool may be formed for future vacancies in the same metro areas.

We embrace the strength of diversity through our people and perspectives. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.


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