Service Delivery Officer

3 weeks ago


Melbourne, Victoria, Australia Australian Taxation Office Full time
Overview

Service Delivery Officer (Affirmative measure – Aboriginal and Torres Strait Islander employment) at Australian Taxation Office. This vacancy is open to Aboriginal and Torres Strait Islander applicants in order to increase diversity within the APS. Candidates must provide confirmation of Aboriginal and/or Torres Strait Islander heritage.

Responsibilities
  • Work in a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm.
  • Interact with clients over the phone to support them in meeting their tax, superannuation and registration obligations.
  • Process account activities received through various channels, including phone, paper, web-chat, email and online portals.
  • Use good judgment and apply relevant policies and procedures to inform decision making.
  • Ensure outcomes, actions and agreements are accurately recorded with attention to detail.
  • Be responsive and adaptable to changing client and business needs and manage competing priorities to deliver outcomes.
  • Work as part of a team, share knowledge, collaboratively resolve issues and contribute to continuous improvement.
Qualifications / Requirements
  • Entry level (APS 2) role in Frontline Operations.
  • Strong client focus and attention to detail.
  • Ability to work in a team and adapt to changing needs.
  • Commitment to inclusive recruitment and able to provide reasonable adjustments during recruitment if required.
Employment details
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Government Administration
  • Seniority level: Entry level
  • Location flexibility: Roles may be offered ongoing or non-ongoing in multiple locations (examples include Adelaide, Albury, Box Hill, Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt, Wollongong). A merit pool may be formed for future vacancies in the same metro areas.

We embrace the strength of diversity through our people and perspectives. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.


#J-18808-Ljbffr

  • Melbourne, Victoria, Australia Australian Taxation Office Full time

    Service Delivery Officer / Debt Collection OfficerJoin to apply for the Service Delivery Officer / Debt Collection Officer role at Australian Taxation OfficeService Delivery Officer / Debt Collection OfficerJoin to apply for the Service Delivery Officer / Debt Collection Officer role at Australian Taxation OfficeGet AI-powered advice on this job and more...


  • Melbourne, Victoria, Australia Australian Taxation Office Full time

    Service Delivery Officer / Debt Collection Officer (AM)Join to apply for the Service Delivery Officer / Debt Collection Officer (AM) role at Australian Taxation OfficeService Delivery Officer / Debt Collection Officer (AM)1 day ago Be among the first 25 applicantsJoin to apply for the Service Delivery Officer / Debt Collection Officer (AM) role at Australian...


  • Melbourne, Victoria, Australia Australian Taxation Office Full time

    OverviewJoin to apply for the Service Delivery Officer role at Australian Taxation Office.We are looking for passionate, client focused individuals to join our Frontline Operations group.As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high-quality service to clients between 7am and 7pm. You will spend...


  • Melbourne, Victoria, Australia Australian Taxation Office Full time

    OverviewJoin to apply for the Service Delivery Officer role at Australian Taxation Office.We are looking for passionate, client focused individuals to join our Frontline Operations group.As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high-quality service to clients between 7am and 7pm. You will spend...


  • Melbourne, Victoria, Australia beBeeCustomer Full time $58,000 - $83,000

    Job DescriptionThe role of Service Delivery Officer is pivotal within our organization, ensuring that customers receive exceptional service while maintaining safety on and around the rail network.Key ResponsibilitiesCommunicate accurate and timely information to customers, coordinating coach replacements as needed.Process ticket sales and seat reservations...


  • Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationClayton, VICJob Description SummaryExciting opportunity for a Service Delivery Manager to join Service Stream's Utilities division, managing a major metering contractAbout the RoleNature of position: Permanent, Full TimeLocation: ClaytonReporting Line: Operations ManagerKey Responsibilities- Ensure all contractual KPI's are met and if...


  • Melbourne, Victoria, Australia Lineage Logistics Full time

    Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner...


  • Melbourne, Victoria, Australia beBeeTransformation Full time $105,000 - $145,000

    Job OverviewWe are seeking a visionary leader to drive the delivery of exceptional customer experiences. As Chief Service Delivery Officer, you will lead a dynamic team in delivering outstanding service to our clients and their members.This is a transformational opportunity to empower your team to evolve into multi-skilled experts, accountable for end-to-end...


  • Melbourne, Victoria, Australia Tennis Australia Full time

    Tennis is a sport that is open for all and we want our team to reflect the communities we work and play in. Diversity in our Tennis community and our workplace is a strength and a pillar of our sport. We take great pride in providing a working environment that allows people to be their authentic self, and offers the flexibility that our people need to thrive...


  • Melbourne, Victoria, Australia Australian Taxation Office Full time

    OverviewService Delivery Officer (Affirmative measure – Aboriginal and Torres Strait Islander employment) at Australian Taxation Office.This vacancy is open to Aboriginal and Torres Strait Islander applicants in order to increase diversity within the APS.Candidates must provide confirmation of Aboriginal and/or Torres Strait Islander...