Casual B2B Customer Support Specialist

1 day ago

Melbourne, Victoria, Australia Buscojobs Full time

Company Description

Are you ready to be a big part of something big?

At carsales, we're all about making buying and selling a great experience. For 25 years, we've been evolving with the new economy to help people choose how they move today and tomorrow.

We aim to provide big opportunities for your career, while maintaining a small, connected culture—enabling quick adaptation, learning across departments, and authentic leadership engagement.

The Dealer Services team supports our B2B customers by delivering expert guidance and technical assistance to Dealers, Performance Managers, and BDMs. We ensure every interaction is smooth, informed, and impactful.

What's on offer :

  • A place to advance your career, backed to innovate, and make a meaningful impact.
  • Recognition as one of Australia's Best Workplaces by Great Place to Work, a Family Friendly Workplace, and a WORK180 endorsed employer for women.
  • Support from a highly engaged, high-performing team, including accessible leadership.
  • Paid parental leave, gender-affirming care leave, and flexible work options.

Job Description

What you'll do :

As a DST Specialist, you'll provide support via phone, email, and LiveChat across all product verticals.

  • Support B2B customers including Dealers, Performance Managers, and BDMs.
  • Act as the first contact for inquiries, troubleshooting, and escalation.
  • Maintain accurate records in CRM systems.
  • Collaborate internally to resolve complex issues and ensure follow-up.
  • Deliver professional, empathetic customer service and uphold brand standards.
  • Educate customers on platform features, updates, and best practices.

Qualifications

What we're looking for :

  • Experience in customer support or client service, preferably in B2B.
  • Strong troubleshooting skills for general and technical issues.
  • Excellent communication and interpersonal skills with a customer-first approach.
  • Ability to work effectively with internal teams.
  • Attention to detail and commitment to quality service.
  • Strong organizational and time management skills in a fast-paced environment.

Additional Information

Other things to know :

  • We are an equal opportunity employer committed to diversity and inclusion. We encourage applicants of all backgrounds and abilities to apply.
  • Flexible working arrangements are available, including part-time options.
  • We are a Circle Back Initiative Employer, committed to responding to all applicants.
  • Successful candidates will undergo a National Police Record check and must have full Australian working rights.

Join us—because every role is a big role in our plans to go big.

#J-18808-Ljbffr

  • B2B Customer Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia carsales Full time

    Are you ready to be a big part of something big?At carsales, we're all about making buying and selling a great experience. For 25 years we've been evolving with the new economy to help people choose how they move today and tomorrow.When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible,...

  • B2B Customer Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia carsales Full time

    Are you ready to be a big part of something big?At carsales, we're all about making buying and selling a great experience. For 25 years we've been evolving with the new economy to help people choose how they move today and tomorrow.When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible,...

  • B2B Customer Support Specialist

    11 hours ago

    Melbourne, Victoria, Australia carsales Full time $80,000 - $120,000 per year

    Company Description Are you ready to be a big part of something big? At carsales, we're all about making buying and selling a great experience. For 25 years we've been evolving with the new economy to help people choose how they move today and tomorrow. When it comes to your career, we want to provide big opportunities to help you make a big impact. But...

  • B2B Marketing Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Plan Partners Full time

    As our B2B Marketing Specialist, you'll play a key role in growing awareness and referral pathways by developing and delivering campaigns that connect with Support Coordinators, Allied Health professionals, Local Area Coordinators and other key stakeholders across the disability sector. This role is ideal for a creative, organised and insight-driven marketer...

  • B2B Marketing Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Plan Partners Full time

    As our B2B Marketing Specialist, you'll play a key role in growing awareness and referral pathways by developing and delivering campaigns that connect with Support Coordinators, Allied Health professionals, Local Area Coordinators and other key stakeholders across the disability sector. This role is ideal for a creative, organised and insight-driven marketer...

  • B2B Marketing Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Plan Partners Full time

    As our B2B Marketing Specialist, you'll play a key role in growing awareness and referral pathways by developing and delivering campaigns that connect with Support Coordinators, Allied Health professionals, Local Area Coordinators and other key stakeholders across the disability sector. This role is ideal for a creative, organised and insight-driven marketer...

  • B2B Sales Representative

    3 weeks ago

    Melbourne, Victoria, Australia Vintara Associates Full time

    We are a team-driven company that thrives on collaboration, innovation, and helping others succeed. Our B2B Sales Representative team has been instrumental in driving growth and delivering impactful solutions to business clients, and now, we're expanding This B2B Sales Representative role is your opportunity to step into the exciting world of business sales,...

  • B2B Sales Representative

    3 weeks ago

    Melbourne, Victoria, Australia Vintara Associates Full time

    We are a team-driven company that thrives on collaboration, innovation, and helping others succeed. Our B2B Sales Representative team has been instrumental in driving growth and delivering impactful solutions to business clients, and now, we're expanding This B2B Sales Representative role is your opportunity to step into the exciting world of business sales,...

  • B2B Sales Executive

    3 weeks ago

    Melbourne, Victoria, Australia Gym Plus Australia Full time

    2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Gym Plus is one of Australia's fastest-growing fitness and gymnastics equipment brands, trusted by nearly 100k families, coaches, and athletes. We've maintained strong double-digit growth over the past years and crossed 8-figure annual revenue in 2024 —...

  • B2B Sales Executive

    3 weeks ago

    Melbourne, Victoria, Australia Gym Plus Australia Full time

    2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Gym Plus is one of Australia's fastest-growing fitness and gymnastics equipment brands, trusted by nearly 100k families, coaches, and athletes. We've maintained strong double-digit growth over the past years and crossed 8-figure annual revenue in 2024 —...