Service Coordinator

The Service Coordinator role at Ingersoll Rand is based in Perth, Australia.

Ingersoll Rand Inc. (NYSE: IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to Making Life Better for our employees, customers, shareholders, and planet. Customers lean on us for exceptional performance and durability in mission-critical flow creation and industrial solutions. Supported by over 80+ respected brands, our products and services excel in very complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency.

Provides operational support for the Service Department including clerical and administrative responsibilities.

• Clerical
  • Provides the complete administration of the Regional Service system including but not limited to maintenance of the WIP, contacting customers, raising jobs, ordering parts, and scheduling of both "Ad-Hoc" and "Service Programs" work.
  • May be required to raise Air Cover jobs.
  • Raises purchase orders and sales orders for jobs and branch supplies in accordance with company policy.
  • Records Technicians timesheets in conjunction with the Service Operations Manager.
  • May be required to enter Visa transactions on Concur in accordance with company policy.
  • Responsible for job returns documentation and follow up.
  • Preparing and proof costing of all Ad Hoc jobs prior to invoicing or sending for closure if warranty or goodwill
  • Provides back-up support in the absence of the Service Operations Manager.
  • May plan, schedule and/or coordinate events, training, etc in conjunction with the Service Operations Manager
• Operations
  • Responsible for supporting and maintaining high quality customer relationships.
  • Provides operational support to Service Operations Manager.
  • Provides internal & external customer support relating to enquiries and requests.
• Service
  • Provides internal & external customer support relating to enquiries and requests.
  • Provides the first point of contact for Service customers
  • Maintains and provides high quality phone presentation to all customers
  • Provide back-up support in the absence of the Service Operations Manager
  • Other duties as required and agreed to achieve the highest quality service.
• Quality
  • Supports Company objectives in accordance with ISO 9001 quality accreditation
• Health & Safety Environment
  • Ensure the working environment is safe at all times and activities conducted are safe and don't harm self or other employees
  • Eliminate risks in the working environment by conducting housekeeping, conducting risk assessments and working with the line manager to eliminate or at least mitigate the hazards
  • Taking a leading role in safety risk assessment and audit
  • Implement procedures for safety of others through the appropriate operation of equipment before ascertaining correct procedures and usage of personal protective equipment (e.g. safety glasses) and technical equipment.
• Key Competencies
  • Demonstrated verbal and written communication skills.
  • Demonstrated PC Skills (SAP, MS Outlook, Excel, Word and databases).
  • Ability to meet deadlines and organise work priorities.
  • Demonstrate a flexible and "can do" attitude
  • Able to work on agreed initiatives with minimal support.
  • Demonstrated analytical skills.
  • Focused on achieving agreed targets.
  • Demonstrated ability to undertake research and source appropriate parts information.
  • Highly developed organisational skills.
  • Self-starter, able to work under time constraints, detail-oriented and ability to multi-task
  • Year 12 Senior Secondary Certificate of Education
  • Must be proficient in Microsoft Office software
  • Experience in SAP preferred.
• Travel & Work Arrangements/Requirements
  • N/A

• Entry level

• Full-time

• Other

• Industrial Machinery Manufacturing