Senior Claims Consultant

3 weeks ago

City of Hobart, Australia Marsh Full time

We are seeking a talented individual to join our JLT Public Sector Team at Marsh Australia. This role will be based in Hobart, TAS office.

JLT acts as the Fund Administration Agent (FAA) for the Tasmanian Risk Management Fund, providing a comprehensive approach to managing the insurable liabilities of inner Budget agencies. Our team is dedicated to delivering exceptional services through effective claims management and executive account stewardship.

Your role is to perform all administrative functions required in the claims process for all workers' compensation claims, ensuring you deliver positive outcomes for the client in line with the business objectives and agreed performance indicators.

We will count on you to:
  • Manage a caseload of workers' compensation claims from lodgment to finalisation.
  • Process claims payments and follow up on invoices to ensure timely resolution.
  • Ensure accurate claims processing and administration, including file closures.
  • Provide administrative support as required to service the Fund effectively.
  • Collaborate with the in-house Claims Management Team to deliver positive outcomes.
What you need to have:
  • 2-3 years' experience in the workers' compensation industry.
  • Excellent written and verbal communication skills.
  • Ability to work autonomously within a multi-skilled team.
  • Ability to work under pressure, prioritise workload, meet deadlines, and good time management skills.
What makes you stand out:
  • Excellent client service ability – to be able to anticipate client needs and exceed them.
  • Knowledgeable on Workers Compensation Act – Tasmania, and Workers Compensation Claims Handling.
  • Motivated self-starter focused on achieving results.
  • Excellent attention to detail.
  • Ability to recognise and solve problems and think outside the square.
  • Ability to work with sensitive and confidential information.
  • Intermediate knowledge of Microsoft Suite and demonstrated ability to learn new systems quickly.
Why join our team:
  • We help you be your best through professional development opportunities, interesting work and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
About MARSH:

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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