Front Office Administrator

3 weeks ago

Redland City, Australia Ingenia Communities Group Full time

Posted Monday 28 July 2025 at 2:00 pm | Expires Tuesday 26 August 2025 at 1:59 pm

We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.

Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.

About the Community

Ingenia Lifestyle Sanctuary Victoria Point is a premium over 50s community with its own distinct personality reflecting the stunning coast-meets-city surrounds. Surrounded by bushland, Sanctuary is true to its name as a haven for lovers of the outdoors. Residents can enjoy bushwalks along designated trails. Showcasing a collection of bespoke home designs and features low-maintenance, future-proofed homes for easy living.

About the Role

This opportunity will assist the Community Manager in the provision of administration services to the residents and guests and support the efficient operation of reception. This is a Part-Time position of 25 hours per week.

Key Accountabilities

  • Managing reception and front of house
  • Take payments when necessary.
  • Assist guests & residents with all questions and reasonable requests.
  • Greet residents and guests in a warm and friendly manner.
  • Register any issues in terms of cleaning, maintenance, office, common areas etc.
  • Conduct site tours, if necessary, with prospective residents
  • Use of computer programmes and MS Office to maintain databases in relation to guests and residents.
  • Answering incoming calls, action faxes and emails and sort mail
  • Attend to general receptionist duties including filing.
  • Any other duties as assigned by management.
  • Ensure the site remains clean and tidy.
  • Lock up facilities including but not limited to office, units, common areas and gates.
  • Attend to matters including but not limited to noise complaints, maintenance requests, repairs to public area facilities, etc.
  • Carry out routine walk around, and perimeter checks to ensure all residents are abiding by site rules.
  • Actively foster and support a positive working relationship with all team members, always following correct reporting lines.
  • Show absolute care and empathy towards the needs of our customers, communicate with genuine care and engage in positive relationships while maintaining professional conduct.

About You

  • Previous reception and administration experience is essential
  • Planning and organisational abilities
  • Confident in decision making and able to work with minimal supervision.
  • Excellent written and verbal communication skills.
  • Proactive team player.
  • Well-presented, confident, and proficient at dealing with people.

Culture and Benefits

  • Employee rewards and recognition program
  • Discounted accommodation rates at Ingenia holiday parks
  • Friendly environment
Culture and Benefits

In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now We look forward to receiving your application. Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.

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