Receptionist

5 days ago

Chatswood, Australia HCF Australia Full time
Overview

Join to apply for the Receptionist role at HCF Australia. Are you passionate about delivering exceptional customer service and the welcoming face of a thriving dental centre? Do you thrive in fast-paced environments and enjoy supporting both patients and professional teams? This role is based primarily at our Hornsby Dental Center, with opportunities in Chatswood.

The Receptionist is a frontline team member responsible for maximising patient appointments, managing the appointment book, and providing efficient and courteous service to patients and staff. You will be the first point of contact for incoming phone calls and will support the Practice Manager and the Dentist in Charge to ensure smooth operation and teamwork within the dental centre. You may also be involved in accounts-related tasks in line with HCF policies.

Responsibilities
  • Provide courteous, prompt, and accurate responses to patient and staff enquiries.
  • Answer phones within established KPIs and monitor/respond to calls throughout the day.
  • Maximise patient appointments and minimise schedule gaps.
  • Create, reschedule, and cancel appointments as required.
  • Maintain a clean and organised reception area.
  • Receive patients and assist emergency patients per HCF Dental protocols.
  • Raise patient accounts, claim benefits, and receipt gap payments efficiently.
  • Follow up on gap account payments and process refunds, credit adjustments, and benefit issues.
  • Perform daily banking and balance takings, prepare end-of-day reports.
  • Liaise with other Dental Centres regarding patient files and records.
Skills, Experience, and Qualifications
  • Essential: Neat personal appearance and excellent presentation.
  • Essential: Competence in appointment booking and account systems.
  • Essential: Ability to maintain strict confidentiality, tact, and diplomacy at all times.
  • Essential: Knowledge of Dental Centre systems and procedures.
Desirable
  • Previous experience as a Dental Assistant or willingness to be cross-trained.
  • Familiarity with D4W software.
  • Working knowledge of Microsoft Outlook, Excel, and Word.
  • Qualifications in first aid.
Join Us

Become part of a team dedicated to delivering outstanding patient care and supporting a professional and positive work environment. Apply today to contribute to the efficient running and welcoming atmosphere of our Dental Centre Network.

About HCF

HCF's purpose is to bring a human touch to healthcare. Since 1932 we've been putting members and their health first. As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance. Our values guide our actions and culture to realise our purpose.

Culture & Benefits
  • Purpose-driven passion: a united purpose to make healthcare affordable, understandable, high quality and member-focused.
  • Wellness and work-life balance: programs and resources to support wellbeing.
  • Skills and development: opportunities for personal and professional growth, including workshops and mentorship.
  • Benefits: 50% subsidy on HCF hospital and/or extras cover; 18 weeks of parental leave; mental health and wellbeing programs; discounts on HCF products and partner services.
Next steps

If you require any adjustments to assist your application or the recruitment/onboarding process, please contact Talent Acquisition – peopleservices@hcf.com.au. We encourage applicants to submit early, as roles may be filled before the closing date.


#J-18808-Ljbffr

  • Receptionist

    7 days ago

    Chatswood, Australia Australiasian Hair Transplant Institute Full time

    **Causal cosmetic clinic receptionist for 1-2 days per week.** **Must be available Fridays** - **Job details**:_ General housekeeping of the clinic. - **Abilities**:_ Excellent people skills and impressive manners. Take initiative and be self-motivated Be thorough and meticulous Be punctual, reliable and responsible Ability to work as team -...

  • Dental Receptionist/assistant

    7 days ago

    Chatswood, Australia AB Dental & Medical Full time

    Fantastic opportunity awaits for an experienced Dental Receptionist for this high profile specialist practice in Chatswood. The role is full time over a 9 day fortnight Fantastic opportunity awaits for an experienced Dental Receptionist for this high profile specialist practice in Chatswood. The role is full time over a 9 day fortnight You will be...

  • Medical Receptionist

    2 weeks ago

    Chatswood, Australia Lotus People Full time

    Immediate start temp opportunity for 3 months, potential to extend - Walking distance to Chatswood, working in a meaningful healthcare setting - Full-time hours, $32.43 per hour plus super **The Company** Lotus People are thrilled to be working with a world-class and highly respected healthcare organisation who are passionate about providing quality...

  • Dental Receptionist

    1 week ago

    Chatswood, Australia Impression Dental Group Full time

    Ongoing training, support and development - Modern practice with state of the art technology - Fast Paced practice **About the Position**: About Smiles Chatswood is a modern 8 chair fast paced cosmetic focused practice with state of the art technology. We are currently searching for an experienced Dental Receptionist to join our supportive and dynamic team...

  • Medical Receptionist

    7 days ago

    Chatswood, Australia Chatswood Physiotherapy Centre Full time

    Well established physiotherapy practice is looking for a receptionist to support the physiotherapist and perform various admin duties. **Job Type**: Casual Pay: From $23.00 per hour Expected hours: 10 - 20 per week Application Question(s): - Please indicate your available working days. **Experience**: - customer service: 1 year...

  • Receptionist (Part-time / Casual)

    2 weeks ago

    Chatswood, Australia Welcome Health Chatswood Full time

    **Casual Receptionist for an Allied Health Clinic in Chatswood** We are an established allied health clinic (Physio, Chiro, Massage) that is quickly growing. Our goal is to provide excellent service that empowers the patient to evolve their health potential right into their senior years. Our practice is seeking a Receptionist to assist in the everyday front...

  • Receptionist (Part-time / Casual)

    4 days ago

    Chatswood, Australia Welcome Health Chatswood Full time

    **Receptionist for an Allied Health Clinic in Chatswood** **MUST BE FLUENT in ENGLISH and MANDARIN CHINESE** We are an established allied health clinic (Physio, Chiro, Massage) that is quickly growing. Our goal is to provide excellent service that empowers the patient to evolve their health potential right into their senior years. Our practice is seeking a...

  • Service Receptionist

    2 days ago

    Chatswood, Australia Motor Staff Full time

    Chatswood Location - Monday to Friday Only - Salary is Negotiable Depending On Experience + Super + OT - **Upper North Shore Location**: - **Monday to Friday Only**: - **Salary Is Negotiable Depending On Experience + Super + OT** Our client is a well established Chatswood new car dealership. They have a vacancy for a Service Department Receptionist in...

  • Receptionist (Part-time / Casual)

    6 days ago

    Chatswood, Australia Welcome Health Chatswood Full time

    **Casual Receptionist for an Allied Health Clinic in Chatswood** We are an established allied health clinic (Physio, Chiro, Massage) that is quickly growing. Our goal is to provide excellent service that empowers the patient to evolve their health potential right into their senior years. Our practice is seeking a Receptionist to assist in the everyday front...

  • Dental Receptionist/assistant

    6 days ago

    Chatswood, Australia Starcare Dental Full time

    Part Time Dental Receptionist/Assistant in Chatswood We are looking for a Part Time Dental Receptionist/Assistant to join our friendly team located in Chatswood for 2 days /week. **Job Description**: Reception duties - excellent communication and interpersonal skills in connecting with all age of patients, laboratory and insurance companies. - ability to...