Receptionist

4 weeks ago

Chatswood, Australia HCF Australia Full time
Overview

Join to apply for the Receptionist role at HCF Australia. Are you passionate about delivering exceptional customer service and the welcoming face of a thriving dental centre? Do you thrive in fast-paced environments and enjoy supporting both patients and professional teams? This role is based primarily at our Hornsby Dental Center, with opportunities in Chatswood.

The Receptionist is a frontline team member responsible for maximising patient appointments, managing the appointment book, and providing efficient and courteous service to patients and staff. You will be the first point of contact for incoming phone calls and will support the Practice Manager and the Dentist in Charge to ensure smooth operation and teamwork within the dental centre. You may also be involved in accounts-related tasks in line with HCF policies.

Responsibilities
  • Provide courteous, prompt, and accurate responses to patient and staff enquiries.
  • Answer phones within established KPIs and monitor/respond to calls throughout the day.
  • Maximise patient appointments and minimise schedule gaps.
  • Create, reschedule, and cancel appointments as required.
  • Maintain a clean and organised reception area.
  • Receive patients and assist emergency patients per HCF Dental protocols.
  • Raise patient accounts, claim benefits, and receipt gap payments efficiently.
  • Follow up on gap account payments and process refunds, credit adjustments, and benefit issues.
  • Perform daily banking and balance takings, prepare end-of-day reports.
  • Liaise with other Dental Centres regarding patient files and records.
Skills, Experience, and Qualifications
  • Essential: Neat personal appearance and excellent presentation.
  • Essential: Competence in appointment booking and account systems.
  • Essential: Ability to maintain strict confidentiality, tact, and diplomacy at all times.
  • Essential: Knowledge of Dental Centre systems and procedures.
Desirable
  • Previous experience as a Dental Assistant or willingness to be cross-trained.
  • Familiarity with D4W software.
  • Working knowledge of Microsoft Outlook, Excel, and Word.
  • Qualifications in first aid.
Join Us

Become part of a team dedicated to delivering outstanding patient care and supporting a professional and positive work environment. Apply today to contribute to the efficient running and welcoming atmosphere of our Dental Centre Network.

About HCF

HCF's purpose is to bring a human touch to healthcare. Since 1932 we've been putting members and their health first. As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance. Our values guide our actions and culture to realise our purpose.

Culture & Benefits
  • Purpose-driven passion: a united purpose to make healthcare affordable, understandable, high quality and member-focused.
  • Wellness and work-life balance: programs and resources to support wellbeing.
  • Skills and development: opportunities for personal and professional growth, including workshops and mentorship.
  • Benefits: 50% subsidy on HCF hospital and/or extras cover; 18 weeks of parental leave; mental health and wellbeing programs; discounts on HCF products and partner services.
Next steps

If you require any adjustments to assist your application or the recruitment/onboarding process, please contact Talent Acquisition – peopleservices@hcf.com.au. We encourage applicants to submit early, as roles may be filled before the closing date.


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