Customer Service Officer

3 weeks ago

Wollongong City Council, Australia Cleanaway Waste Management Full time
Customer Service Officer – Fixed Term Full Time

Location: Unanderra, NSW, Australia

The Opportunity

Reporting to the Customer Service Supervisor within our Commercial and Industrial arm, you will be the first point of contact for our valued customers and play a crucial role in engaging with the customers via phone and email to address inquiries, resolve issues, and ensure a positive customer service experience. This role will be a 12-month fixed-term contract.

Key Responsibilities
  • Assist customers over the phone, and via email in a friendly and professional manner.
  • Deliver excellent customer service to allocated contracts.
  • Develop positive working relationships with other support functions and stakeholders to meet and exceed customer needs.
  • Resolve customer issues and complaints in a timely and satisfactory manner.
  • Maintain accurate data records and ensure consistent execution of the end-to-end processes in compliance with company policies.
About You
  • Proven experience in a customer service or administrative role.
  • Excellent communication skills, both verbal and written.
  • Strong organizational skills with the ability to multitask and prioritize effectively.
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook).
  • Positive attitude and willingness to learn.
  • Ability to work independently with minimal supervision.
Why Join Cleanaway
  • Attractive salary package
  • Career development opportunities
  • Paid parental leave
  • Great company benefits: Annual employee share plan offer, novated leasing through SG Fleet or Smart Group, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more
Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing

Join us on our exciting journey towards a sustainable future. Simply click the Apply button or visit our careers page and let's make a positive impact together.

Applications close: 05 Sep 2025 AUS Eastern Standard Time

Work Type: Fixed Term - Full Time

Location: Unanderra NSW Australia

Categories: Customer Service

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