Senior Technical Support Officer

4 weeks ago

City Of Swan, Australia at Full time
Overview

Guildford Grammar School is seeking a skilled and motivated Senior Technical Support Officer to join our innovative and award-winning IT team as soon as possible. This is an exciting opportunity to be part of a nationally recognised department that is shaping the future of technology in education.

Responsibilities
  • Serve as the primary escalation point for Tech Support Officers, taking ownership of high-impact or unresolved incidents.
  • Investigate, diagnose, and resolve system, device, and network-related issues that exceed level 1 and 2 capacity.
  • Assist in monitoring and maintaining the integrity and performance of core network and server infrastructure.
  • Assist in the installation and maintenance of wireless networks and systems, ensuring seamless and secure operations across the school's premises.
  • Monitor and maintain Fortinet and unified communications environments, providing expert input into updates and configurations.
  • Oversee escalated issues relating to the school's Apple fleet and JAMF platform.
About You
  • A relevant qualification in IT, Computer Science, or a related field.
  • Proven experience in technical support roles involving mobile device management, network operations, and security.
  • Extensive working knowledge of JAMF, unified communications, and Fortinet firewall systems.
  • Ability to guide and support frontline technical staff, providing mentorship and expertise to enhance their problem-solving capabilities.
  • Strong analytical and investigative skills to resolve complex issues.
  • A calm and friendly demeanour with excellent communication skills, especially when supporting non-technical users.
  • Hold current Working with Children Check.
  • Hold a satisfactory police clearance, dated within the last 6 months.
  • Proof of Right to Work in Australia.
  • Alignment with the values of the Anglican tradition and child safety policies.
Working at Guildford Grammar School

Guildford Grammar School is a vibrant and supportive community committed to excellence in education and innovation. As part of our IT team, you'll contribute to impactful projects, receive professional development opportunities, and be part of a workplace recognised at the national level for outstanding achievement in IT. You will join our supportive community where open communication, sharing of ideas, and mutual support are encouraged. Our team celebrates each other's successes and learns together from challenges.

Application Instructions

If you're ready to take your next step in IT with an award-winning team, please submit your cover letter, resumes and three current referees by 12pm, Monday 22nd September 2025. Anyone seeking further information can contact Sophie Aplin, Senior Human Resources Advisor on (08) 9377 8560. The School reserves the right to appoint at any stage throughout the process.

To apply click 'Quick Apply' above.

The School's Values of Excellence, Respect, Integrity, Spirituality and Compassion are at the cornerstone of every interaction within the School.


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