ITSM Governance Lead

2 weeks ago

Canberra, ACT, Australia Talent Full time
Overview

ITSM Governance Lead | Service Management | Multi-Supplier Delivery

Location: Canberra, ACT

Clearance: NV1 Security Clearance (Mandatory)

Contract Length: 12 months + 2 * 12 months extensions (Based on the discretion of the Department)

About the position:

We are seeking an experienced ITSM Governance Lead to drive the uplift, governance, and continuous improvement of enterprise-wide service management practices. This role is central to embedding strong ITSM governance, ensuring supplier performance accountability, and aligning IT services with business outcomes in a multi-supplier environment.

Key responsibilities
  • Lead the design, implementation, and uplift of enterprise ITSM frameworks.
  • Establish and govern service delivery and accountability across multiple internal and external suppliers.
  • Develop and maintain the ITSM governance model, including policies, processes, and SLAs.
  • Oversee service reporting frameworks, ensuring accurate dashboards and insights into compliance, performance, and service maturity.
  • Chair governance forums and build collaborative relationships with service providers and business units.
  • Drive continual service improvement and customer-focused service management practices.
What we are looking for
  • Extensive ITSM leadership experience, with expertise in governance and cross-supplier service integration.
  • Strong understanding of ITIL principles and their application across the service lifecycle.
  • Proven ability to lead governance forums and engage with senior stakeholders to enforce accountability.
  • Experience developing ITSM policies, KPIs, and performance frameworks.
  • Advanced analytical and reporting capability, with proven ability to translate service data into actionable insights.
  • Strong communication and stakeholder management skills, ideally within government or highly regulated industries.
Desirable skills & experience
  • ITIL v4 Managing Professional or Strategic Leader certification.
  • Experience with ServiceNow or equivalent ITSM platforms.
  • Familiarity with Agile, DevOps, or hybrid delivery environments.
Why Join Our Client?
  • Work on a high-profile ITSM transformation program within a federal environment.
  • Influence enterprise-wide service governance and supplier integration.

To showcase your interest for the position, click on 'APPLY' on our website or for any further information, please contact Sanat Anmadwar on Sanat.Anmadwar@talentinternational.com. We look forward to seeing how your expertise can help us achieve excellence


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