CAS Basis Consultant, Sovereign Cloud Delivery and Operations

CAS Basis Consultant, Sovereign Cloud Delivery and Operations

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You Will Do

As a key pillar of Sovereign Cloud Delivery, Cloud Application Services (CAS) will offer our customers a seamless and consistent experience by simplifying end-to-end cloud application management.

We are looking for you as CAS Basis Consultant (f/m/d) to assist with shaping and managing our journey towards a unified and competitive business in the regulated industry with focus on cloud application management support services. Reporting to the Head of Global Cloud Application Services, you would be responsible for providing generalist Subject Matter Expertise across the technical operations of systems and applications in the cloud for the delivery organisation of the global CAS sovereign cloud unit with capabilities to ensure seamless delivery execution of cloud application support services for private and public cloud solutions.

Your areas of focus include enabling and mentoring internal and external delivery teams including quality assurance and continuous upskilling, leading the maintenance of complex SAP landscapes by providing technical expertise and support, resolving incidents and handling customer requests, acting as a trusted integration point between CAS and SAP solution/ product areas and hands-on support on customer incidents/ requests.

The ideal candidate has gained relevant technical expertise through successful customer implementation projects and/or continuous operations support engagements. As a self-starter, the candidate will need to be able to work autonomously in a fast-paced environment and be willing to lead/ participate in working groups, internal initiatives and assist other team members in helping to create a lasting, customer-centric market presence for SAP Cloud Application Services. A key measure of success would be to increase CAS adoption, performance against commercial deliverables, improve customer satisfaction, retention, deliver to revenue and margin expectations.

This role requires the flexibility to work as part of a shift rotation or out of hours to support incidents, upgrades/patching, deployments and other support activities, as needed.

What You Bring

EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES

• Minimum 10+ years of SAP technical administration with SAP Basis skills and should have knowledge & experience on setup, administration and operations of SAP solutions.
• Experienced supporting Presales, Solution Proposals, Bid Management with Account teams
• Act as a trusted advisor for Sovereign Cloud Customers, take full ownership of overall SAP technical solution and seek opportunities for TCO reduction to optimize ROI
• Strong experience leading Basis support transition within defined scope and schedule
• Willing to operate from SAP's secure facility on a shift basis
• Able to orchestrate and coordinate with other teams/ stakeholders to drive desired outcome
• Business knowledge of the SaaS, PaaS and IaaS markets, including a deep understanding of SAPs Cloud portfolio and offerings, along with market insights and competitive knowledge
• Language Skills: Fluent in English spoken and written is a must

Technical Skill Requirements

• Preferably SAP-certified in NetWeaver and/or S/4HANA system administration
• Strong experience implementing, upgrading and supporting mission critical SAP applications (i.e., SAP S/4HANA, PO, Solution Manager, BW, Webdispatcher, Cloud Connector, HANA DB, ECC, GRC, IDM, Fiori, BOBJ, DS etc.)
• Experienced in implementing and supporting SAP SaaS products i.e., Ariba, SuccessFactors, Fieldglass, Concur etc.
• Well-versed with Business Technology Platform, offerings and Basis support function, including technical integration
• Highly skilled in delivering SAP Basis tasks, but not limited to Certificate Management and Trust Configuration, System Refresh, Performance Tuning, Solution Manager Configuration, SAP Transport Management and CTS+, Load balancing, Maintenance Planner, SSL and Encryption/ Decryption, SNC/ SAML, Technical Integration with upstream and downstream systems
• Sound knowledge with Hyperscaler offering and deployment methods (e.g., AWS, Azure, GCP)
• Experience in implementing ChaRM leveraging Solution Manage is desirable
• Experience in setting up Solution Management/ Focused Run/ Focused Insights to cater alerting and monitoring requirements is desirable

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in ERP software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job details

• Requisition ID: 433354
• Work Area: Administration
• Expected Travel: 0 - 10%
• Career Status: Professional
• Employment Type: Regular Full Time
• Additional Locations: Melbourne, Victoria, Australia

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Administrative

Industries

• Software Development, IT Services and IT Consulting, and Business Consulting and Services

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