Guest Relations Officer

4 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

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The Tops Conference Centre is set on 200 acres of prime bushland in Stanwell Tops, ideal for school and community groups, team building retreats, and conferences with outdoor and indoor activities.

Our Guest Relations team are the first point of contact when guests arrive. We ensure their experience aligns with their expectations.

  • Permanent, Full-Time position (38 hours/week), working one weekend a fortnight.
  • Enjoy a picturesque setting with onsite parking at our Stanwell Tops facility.
  • Salary packaging options, including novated leasing, to increase your take-home pay.
  • Birthday leave to celebrate with loved ones.

About the Role

  • Be the friendly first point of contact for guests, ensuring welcoming and professional interactions.
  • Support daily operations including reception, bookings, and group logistics.
  • Communicate effectively with internal teams and stakeholders.
  • Handle guest inquiries and concerns confidently and empathetically.
  • Assist with setting up and maintaining site facilities, including audio-visual equipment.
  • Manage behind-the-scenes tasks like stock rotation and equipment upkeep.

What You Bring

  • A natural flair for customer service and a team-first attitude.
  • Strong written and verbal communication skills.
  • Ability to stay calm, organized, and detail-oriented during busy times.
  • Comfort with technology and learning new systems.
  • A proactive, friendly, and approachable attitude.
  • A valid Working With Children Check (or willingness to obtain one), and a C class driver's license with your own transport.

About Us

Fresh Hope Communities creates spaces that foster belonging and feel like home. For nearly 90 years, we have provided support and lifestyle options across various settings and offer outdoor adventure experiences for groups. We employ over 1000 staff serving residents and customers across NSW.

Visit our website for more information:

We'd love to hear from you

Please submit your cover letter and resume via the "Apply" link. We'll be in touch soon—don't wait to press submit

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