Medical Administrion Team Lead

6 days ago

Adelaide, South Australia at Full time
Overview

Her Health/Her OBGYN is offering a rare opportunity for an experienced supervisor/team leader/senior in medical administration to join our leading, respected and innovative women\'s healthcare practice as our Medical Administration Team Lead.

Reporting to a highly qualified Practice Manager, you will lead and support your team to consistently deliver effective and efficient internal administrative services and professional and personalised patient experiences. This is your chance to take responsibility for the administrative function, drive continuous improvement and mentor your team.

Responsibilities
  • Streamline administrative workflows.
  • Develop new procedures, checklists, templates and forms.
  • Assist with recruitment, selection and onboarding.
  • Develop and deliver role-based Induction Training Programs.
  • Plan, publish and coordinate changes to rosters, and back-fill roles as required.
  • Oversee team administrative activities, provide support and resolve issues.
  • Coach and develop the skills, knowledge and abilities of team members.
  • Act as administrative liaison for Doctors, Practitioners and Midwives.
  • Update settings and maintain administrative IT systems as current.
  • Provide administrative reporting and recommendations.
Qualifications and requirements
  • 3 years + supervisory experience in General Practice, Allied Health or Specialist Medical Practice.
  • Experience streamlining workflows/developing procedures, checklists and forms.
  • Sound understanding of medical protocols, practices and terminology.
  • Excellent knowledge of patient experience principles, practices and techniques.
  • Knowledge of Medicare/Private fund billing & claims processes, & item numbers.
  • Sound understanding of the Privacy Act as it relates to medical records.
  • Understanding of obligations relating to employment/WHS&W legislation.
  • Experience booking patients and rostering accordingly.
  • An excellent command of English language and grammar (verbal and written).
  • Proficiency in Microsoft applications, and Flow-charter (or similar).
  • Experience using medical software (Clinic to Cloud is preferred).
  • Personal attributes and behaviours linked to our Core Values: Genuine interest in women\'s health and knowledge of current issues; committed to continuous improvement initiatives and innovating; high levels of emotional intelligence and empathy; communicates with integrity, honesty and transparency; upholds standards of behaviour and service delivery; collaborative team player; consistently diligent; strong sense of purpose and drive; resilient; ability to multi-task, prioritise and remain calm under pressure; optimistic and capable of creating positive change.
  • Qualifications and due diligence: Certificate IV (or higher) in Business Administration, Health Administration or Management; Certificate IV in Training and Assessment or equivalent experience in training; Department of Human Services Working with Children Check; National Police Check (or willing to obtain); First Aid Officer (+CPR) and Emergency Warden (or willing to train); willing to undertake a Pre-Employment Medical; permanent work rights to live and work in Australia (No employer Sponsorship available).
How to apply

Please submit your application via Seek, with your resume and attach a cover letter addressed to Rebecca Peters, HRM Consultant, explaining how you meet the key requirements of this role and why you are ready to join Her Health/Her OBGYN.

Job Type: Full-time, permanent and on-site.


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