Customer Service

1 week ago

Charlotte Bay, Australia FNA AMERICA, Inc. Full time

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FNA COMPRESSORS, part of the FNA Compressors S.p.A., is one of the country's largest air compressor manufacturers. With its headquarters in Turin, FNA Group employs around1,300 peoplein its production plants in Italy, France, China and the United States. These plants supply over1,500,000 piston compressorsandover 11,000 screw compressorsannually to meet the compressed air needs of the domestic and international markets. With world-class R&D, manufacturing, design, marketing, sales, and service teams throughout the world, we do it all.

We are seeking a Customer Service/Order Entry Representative who will work on our Customer Service team. This Customer Service Representative will maximize customer satisfaction by resolving all issues in a timely and professional manner by phone and email.

What You'll Do

  • Accurately enter and manage customer orders
  • Communicate with customers to resolve issues in a timely, professional manner; ensure appropriate resolution to any outstanding order is completed
  • Communicate with Account Executive regarding their customers' accounts
  • Process and track orders
  • Process Customer Credit Requests
  • Escalate issues as needed

What You'll Need

  • High school diploma or equivalent required.
  • 2 years' experience in a related field
  • Detail oriented
  • Comfortability in a Fast-paced environment
  • Ability to work independently

Who You Are

You should be someone who will:

  • Take pride in what you do.You are excited to represent FNA Compressors and want your customers to feel excited about their purchase.
  • Own the process:You find ways to solve problems and bring clarity to complex challenges.You will own the customer order process beginning to end.
  • Take action.You respond quickly to customers and seek excellence in everything you do.
  • Build trust.You always act in a customer's best interest and do what you say you will do.
  • Win together. You are inclusive and collaborate to delight the customer and deliver success together.

What We Offer

FNA America operates in a professional and supportive environment. We offer a very competitive benefits package including health, dental, vision, short/long-term disability, life insurance, 401(k) and a competitive time off program.Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilities

[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]

Example: Determine and develop user requirements for systems in production, to ensure maximum usability

Qualifications

[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]

Example: Excellent verbal and written communication skills

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesMachinery Manufacturing

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