Assistant Customer Care Manager

2 weeks ago

Charlotte Bay, Australia PulteGroup Full time
Assistant Customer Care Manager – Charlotte, NC

Job overview: The Assistant Customer Care Manager provides technical knowledge of new home construction to support warranty and customer service. This role assists senior Customer Care Managers and/or the direct supervisor in performing their duties.

Responsibilities
  • Complete Division and/or Customer Care orientation, onboarding and training programs (e.g., construction knowledge, job site rules, safety, warranty, SWPPP)
  • Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards
  • Responsible for the quality inspections of the home prior to delivery to the customer
  • Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to:
    • Monitoring warranty repairs
    • Validating service ticket progression
    • Coordinating & conducting on-site warranty inspections
    • Entering line items and generating work orders in service system
    • Conducting follow up with homeowners and vendors relating to open service requests
  • Gain proficiency in interacting with all customer types with varying communication styles, personalities, and levels of homeownership experience
  • Develop independence within the role through on-the-job training and experience
Qualifications
  • Minimum of High School Diploma or equivalent
  • Bachelor's Degree in Construction or Engineering preferred
  • Valid Driver's License because driving is an essential function of this position
Experience
  • Some customer service experience or equivalent preferred
  • Some construction experience or equivalent preferred
  • Excellent verbal and written communications
  • Ability to read blueprints
  • General knowledge of building codes
  • Basic computer skills
  • Demonstrated commitment to customer satisfaction

Location: Charlotte, NC

Salary: $54,000.00–$62,000.00

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, or any other characteristic protected by law.

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