Sales Service Representative

3 weeks ago

Charlotte Bay, Australia The Hillman Group Full time
Vice President of Field Service — The Hillman Group

Company Description

Hillman Solutions Corp. ("Hillman") is a leading provider of hardware-related products and solutions for home improvement, hardware, and farm and fleet retailers across North America. Known for its dedication to customer service, Hillman has a unique competitive edge with direct-to-store shipping, an in-store sales and service team of over 1,200 professionals, and more than 60 years of industry experience. Their comprehensive portfolio includes hardware solutions, protective gear, and innovative digital solutions. Hillman has a world-class distribution network and frequently earns vendor of the year awards. For more information, visit

Role Description

This is a full-time hybrid role for a Sales Service Representative, based in Charlotte Metro with some flexibility for remote work. The Sales Service Representative will be responsible for managing customer accounts, developing and maintaining relationships with clients, providing product support, and ensuring customer satisfaction. Day-to-day tasks include processing orders, handling inquiries, providing detailed product information, and conducting sales presentations. Representatives will also collaborate with the in-store sales team and leverage Hillman's distribution network to meet sales targets and provide exceptional service.

Qualifications

  • Strong customer service and relationship management skills
  • Experience in sales and account management
  • Excellent communication and presentation abilities
  • Proficiency with digital tools and solutions including CRM software
  • Problem-solving skills and attention to detail
  • Ability to work independently and as part of a team
  • Knowledge of hardware industry products is a plus
  • Bachelor's degree in Business, Marketing, or related field preferred
Seniority level
  • Entry level
Employment type
  • Full-time
Industries
  • Manufacturing

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