Student Support Officer

Overview

Student Support Officer, (Vocational Education & Training) – Broome Campus. Full-time opportunity, continuing. Be part of a welcoming community of professionals, academics and students. Competitive salary + 14.25% superannuation.

About the university

The University of Notre Dame Australia is a private Catholic University with over 1,000 permanent staff providing an exceptional educational experience to over 12,000 students across our Fremantle, Broome, and Sydney campuses, as well as clinical schools in Victoria and New South Wales.

About the office

As a Registered Training Organisation (RTO), Notre Dame offers vocational education and training courses across Fremantle, Broome, and Sydney, preparing students for careers in health, education, and beyond. Our flexible VET programs online, on campus, and in the field equip students with the skills to succeed, whether they're entering the workforce, changing careers, or progressing to higher education.

About the role

The position of Student Support Officer is primarily responsible for providing strong administrative support to the Vocational Education and Training (VET) team. The position is a key point of contact for the department across the university with students and staff. The position reports to the Operations Manager, Vocational Education Training (VET).

Key Responsibilities

• Support the VET team with daily administrative tasks.
• Maintain accurate student records as per ASQA compliance.
• Audit student files at course completion and cancellation, ensuring accuracy.
• Assist students with enrolments, progress, and certification queries.
• Manage data in registers and ensure the Customer Relationship Management (CRM) / Learning Management Systems (LMS) systems and program information is accurate and up to date.
• Coordinate meetings and prepare reports and documentation.
• Collaborate with staff and external stakeholders to support VET operations.
• Follow all university policies and compliance standards.

Qualifications, skills & experience

• A relevant Degree with subsequent relevant experience or an equivalent combination of relevant experience, education and training.
• Demonstrated administrative capability with previous experience within the Vocational Education and Training sector, particularly a Registered Training Organisation (RTO).
• Demonstrated prior experience in a Registered Training Organisation (RTO) work environment with knowledge and understanding of the Australian Skills Quality Authority (ASQA) training packaging requirements and experience with government funded programs.
• Proficient in the application of MS Office program suite and an ability to work across different computer systems including Learning Management Systems (LMSs) and Customer Relationship Management (CRMs) systems.
• Strong written and verbal communication skills with an ability to interact with all students, staff and external stakeholders.
• Strong operational administration skills, able to remain composed and effectively prioritise tasks with competing deadlines.
• Excellent at organising tasks and managing time efficiently, with a strong attention to detail.
• Strong analytical and problem-solving abilities, with a proven track record of initiative, flexibility, and proactive solution development.

Benefits

Employee Family Study Discounts for further education at Notre Dame.

Rewarding Work: Make a lasting impact on students' careers and healthcare outcomes.

Remote Allowance – experience life in one of Australia's most beautiful and culturally rich locations. Staff working at the Broome Campus receive remote location benefits, two weeks additional leave.

How to apply

Please apply online with a resume and cover letter outlining your suitability for the role. Applications closing date: 26 September 2025. For further information on how to apply, please visit the Notre Dame site (How to apply | Notre Dame).

Applicants are expected to have current and valid work rights in Australia. Aboriginal and Torres Strait Islander people are encouraged to apply.

The University of Notre Dame Australia seeks to increase the diversity of our workforce to better meet the different needs of the University and its stakeholders and to improve equal opportunity outcomes for our staff.

Contact us

Please direct your queries regarding this role to Marcia Rodrigues, Marcia.Rodrigues @nd.edu.au. Unsolicited contact from recruitment agencies will not be entertained.

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