Front Desk All-Rounder

4 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

Company Description

Discover the Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning outdoor infinity pool, a state-of-the-art gym overlooking the city skyline, an exclusive top-floor Executive Lounge, and a renowned luxurious spa.

Outstanding people make it all happen, and we are committed to creating an energising, rewarding, and exciting work environment. Become part of a culture dedicated to delivering exceptional luxury experiences for our guests.

Inspiration, Recognition & Reward

As a valued team member, you will enjoy exclusive privileges and bespoke rewards, including industry benefits across a global portfolio of luxury accommodations, fine dining, and curated lifestyle experiences. Benefit from daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu. We also offer a comprehensive learning platform combining expert knowledge and tailored development to support your growth, fostering a culture of excellence, sophistication, and personal ambition.

Job Description

  • Provide high-quality service to guests by responding promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.
  • Maintain accurate control of guest and hotel accounts, ensuring all charges are correct and posted timely.
  • Operate the telephone system effectively, handling all calls promptly and professionally, greeting callers according to Accor policy.
  • Complete the daily shift checklist, referring any items needing follow-up to the Front Desk Supervisor or Duty Manager.
  • Accurately transfer details from the registration card to the guest reservation in Opera, ensuring future stays are updated with relevant needs and requests.
  • Be aware of VIP arrivals and special requests for the day.
  • Have extensive knowledge of the Opera Front Office system regarding reservations, check-in, cashiering, and check-out.
  • Possess comprehensive knowledge of hotel services and facilities.
  • Demonstrate the "Passion for Excellence" by serving guests with flair and professionalism, ensuring their requests are efficiently fulfilled.
  • Provide personalized service to all guests, ensuring the "Essence of Pleasure" is achieved.
  • Embody the art of French hospitality with a positive "can do" attitude.
  • Complete tasks in a timely manner.
  • Assist with the implementation and maintenance of Sofitel Brand Standards.

Qualifications

  • Highly motivated with excellent attention to detail.
  • Experience in a similar role.
  • Strong communication skills.
  • Maintain a professional appearance, representing the Sofitel brand.
  • Ability to work a rotating roster including weekends and public holidays.

Additional Information

If you are passionate about hospitality, service excellence, innovation, and drive, we would love to hear from you

Our Commitment to Diversity & Inclusion:

We are an inclusive company committed to attracting, recruiting, and promoting diverse talent. We offer reasonable adjustments during the recruitment process. Please let us know if you require any adjustments.

Please note that current Australian Working Rights are required for this role.

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