Front Desk All Rounder

4 weeks ago

Sydney, New South Wales, Australia Sofitel Full time
Company Description

Discover the Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

Inspiration, Recognition & Reward

As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences. Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform—an elegant fusion of expert knowledge and tailored development—ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.

Job Description
  • Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
  • Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
  • Operate telephone effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy.
  • Complete the daily shift check list, referring any items that require follow up to the Front Desk Supervisor or Duty Manager.
  • Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently, ensuring that future stays are updated with relevant needs and requests.
  • Be versed in the VIP arrivals and special requests for the day.
  • Have extensive knowledge of the Opera Front Office system with respect to reservations, check in, cashiering and check out.
  • Have an extensive knowledge of the hotel services and facilities.
  • Demonstrate the "Passion for Excellence" through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
  • Ensure all guests are provided with personalised service and that the "Essence of Pleasure" is achieved.
  • Embody the art of French hospitality through a "can do" attitude.
  • Perform tasks within a timely manner.
  • Assist with implementation and maintenance of Sofitel Brand Standards.

Qualifications
  • Highly motivated with excellent attention to detail.
  • Experience within a similar role.
  • Strong communication skills.
  • Always display a professional appearance, representing our Sofitel brand.
  • Ability to work a rotating roster including weekends & public holidays.

Additional Information

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that current Australian Working Rights is required for this role.
#J-18808-Ljbffr

  • Front Office All Rounder

    1 week ago

    Sydney, New South Wales, Australia Silkari Hotels Pty Ltd Full time

    **Seeking a Front Office All-Rounder**Are you energetic, articulate, and a self-motivated professional?Would you like to work with an exciting dynamic hotel team?Our contemporary all apartment hotel in Chatswood is looking for youSilkari Suites at Chatswood is a short stroll from Chatswood train station, located in the heart of Chatswood's shopping and...

  • Front Office Overnight All-Rounder

    2 weeks ago

    Sydney, New South Wales, Australia Novotel Hotels Full time

    Accor is the world's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 100 countries.We are far more than a worldwide leader.Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement, beyond limits.Closer to home, and...

  • Front Office All Rounder

    3 weeks ago

    Sydney, New South Wales, Australia Pullman Hotels & Resorts Full time

    OverviewBe in the heart of it all by joining our Front Office team of Pullman Hotel. Reporting to the Front Office Manager, our Front Office All Rounder is primarily responsible for providing welcoming and efficient service for our Guest's registration and departure. What does an All Rounder's role entail?ResponsibilitiesProvide quality service to our...

  • Front Desk All-Rounder

    4 weeks ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Company DescriptionDiscover the Sofitel Sydney Darling HarbourSofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning outdoor infinity pool, a state-of-the-art gym overlooking the city skyline, an...

  • Front Office All Rounder

    1 week ago

    Sydney, New South Wales, Australia Pullman Full time

    **Company Description**At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being...

  • Front Office All Rounder

    3 weeks ago

    Sydney, New South Wales, Australia 21c Museum Hotels Full time

    OverviewAt Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to major...

  • Front Office All Rounder

    3 weeks ago

    Sydney, New South Wales, Australia 21c Museum Hotels Full time

    Overview At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand. Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to...

  • Front Office Overnight All-Rounder

    3 weeks ago

    Sydney, New South Wales, Australia Novotel Hotels Full time

    Accor is the world's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 100 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement, beyond limits.Closer to home, and...

  • Front Office Overnight All-Rounder

    3 weeks ago

    Sydney, New South Wales, Australia Novotel Hotels Full time

    Accor is the world's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 100 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement, beyond limits.Closer to home, and...

  • Front Office Overnight All-Rounder

    2 weeks ago

    Sydney, New South Wales, Australia Novotel Hotels Full time

    Accor is the world's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 100 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement, beyond limits.Closer to home, and...