TECSight Technical Support Specialist

Are You an Ag, Construction or Forestry Technician Ready for a New Challenge?

Looking to step away from the tools but still stay deeply involved in machine diagnostics?

This role could be your next career move

Whether you're just starting out or have decades of experience, we want to hear from you

What is TECSight?

TECSight is a service provided by Hutcheon & Pearce in New South Wales (NSW) aimed at supporting John Deere technology users. It offers remote and on-site technical assistance to help customers maximise the efficiency of their machinery. TECSight's team of trained specialists provides services like over-the-phone troubleshooting, on-site visits when required, and precision agriculture support. Their goal is to assist with and support advanced technology in operations, such as remote machine monitoring, data analysis, and optimisation for improved productivity and profitability.

This service is particularly valuable as it allows customers and internal staff to receive real-time assistance without leaving the machinery, especially when dealing with remote issues. Additionally, TECSight provides customised solutions, helps manage data for better operational decisions, and assists with training of company Technicians

Position Overview

As part of our TECSight team, you'll work on:

Setting up displays, receivers, rate controllers, and other AMS products, guiding customers and branch mechanics through machine diagnostics and helping customers maximise the use of digital tools, like Operations Centre and Property Centre.

Responsibilities Include (but are not limited to):

• Provide basic precision ag support both internally to your branches and externally to our customers
• Proactively monitors and actions customer machines, uptime alerts and connectivity items
• Participates in John Deere training to maintain current product knowledge

About You

• Experience as a qualified technician or an agricultural / Construction / Forestry -related role
• Ability to understand repairs and maintenance with the ability to follow Technical Manual Procedures
• Proficient oral and written communication skills with solid analytical skills
• Ability to operate with a solutions approach and identify existing/emerging customer needs

Why Join Us:

• Certified Family-Owned Australian Business
• Industry Competitive Remuneration
• Participation in the monthly-paid Incentive schemes
• Staff discounts on John Deere parts, products, toys, and merchandise
• Receive staff gifts for Christmas & at our annual All Employee Meeting
• Make-up pay on top of government-funded paid parental leave for eligible employees, offering additional support during this important life event
• A commitment to a healthy work-life balance
• Annual uniform and PPE allowance
• Receive support to achieve your personal goals through our St George Bank Corporate Partnership Program; receive free financial education (buying a home, budgeting, retirement), discounted interest rates, and 'Book a Banker' workplace appointments.
• Access to Toyota Fleet Vehicle discounts
• Enjoy exclusive discounts and cashback offers through our 'Swag Store' App (retail, health, entertainment and wellbeing)
• Progress with ease via John Deere University Pathways, a dedicated Learning and Development Coordinator and Bi-Annual Performance Reviews
• Coaching, counselling and well-being support services through our EAP Provider; Assure

About Hutcheon and Pearce

Hutcheon & Pearce, the largest Australian family-owned John Deere dealership, with a rich history, spanning over 70 years across NSW. We proudly operate out of 20 locations and are committed to providing quality service in the Construction / Forestry / Agricultural / Lifestyle industry. As a leading provider of John Deere equipment, we're committed to providing top-notch equipment, exceptional after-sales support, and outstanding service to our customers.

Our team embodies four core values — Community, Innovation, Integrity, and Teamwork.

These values drive our commitment to excellence, lasting relationships, strategic growth, ethical conduct, and shared success.

Hutcheon & Pearce has always been a proud family business.

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Are you looking for more information or need assistance applying?

Contact recruitment@hutcheonandpearce.com.au or call Tyler on 0428 668 748.

Apply today to experience the H&P difference

Submit a Resume and Cover Letter detailing your relevant knowledge, skills, and experience.

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We understand that great people come from all walks of life. At Hutcheon and Pearce we are committed to fostering an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and abilities. Join us in building a team that reflects the diverse community we serve.

Please contactrecruitment@hutcheonandpearce.com.auif you would like an adjustment to assist you in your application.

Hutcheon and Pearce have always been a proud family business. Since 1953, we have grown to more than 560 employees across 20 branches in NSW. As we continue to grow alongside the needs of our customers in the ever-changing agricultural sector, it's important that we find the best people to join our team. Our rule of thumb is simple: hire for attitude and train for skill. If you have the right attitude for our company, we'll train you to become the best of the best. From new apprentices and trainees right through to leadership positions, we offer you the flexibility, support and opportunity to grow your career. You'll notice the difference at Hutcheon and Pearce.