School Engagement Specialist

School Engagement Specialist - Box of Books at Officeworks. Join to apply for the School Engagement Specialist - Box of Books role at Officeworks.

About Us: At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 168 retail stores Australia wide, we're focused on delivering a wide range, low price and great service. We're about inspiring new ideas and thinking outside the box. We're about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We're about teaching a customer something new and supporting the community. We're about making a difference.

With the recent acquisition of Box of Books, Officeworks is creating a market leading proposition for the Education sector. Expanding upon its existing service offering to include a digital education platform for secondary schools that combines access to digital textbooks and other learning content as well as the online sales of physical textbooks, Officeworks is primed to revolutionise the sector.

Supporting our NSW education customers, with a key focus on our secondary school offer, our School Engagement Specialists get to know our customers. By having insightful conversations, building strong customer relationships and providing exceptional service and support, you play a key role for schools in enhancing their access to digital learning for their communities. You are a trusted business partner with the drive for identifying, acquiring, and onboarding new education business customers and building long term, profitable and mutually beneficial relationships.

• Support your education community through engaging, managing and maintaining the end-to-end lifecycle of the customer relationship.
• Provide inspiring end to end solutions for our education business customers, building strong partnerships and managing a portfolio of accounts
• Proactively guide our customers in making the right choice of products for their business across all Officeworks product and services range
• Methodically plan your week to meet customer expectations, build relationship and deliver category/portfolio growth
• Develop working relationships with School Bodies, Boards, Procurement teams across school types, always seeking out opportunities to grow the business and brand and work with their team to support ongoing growth and profitability
• Attend trade conferences and other key events, identifying new business opportunities for the secondary school offer

• You're a driven, client-focused professional who excels at forging strong relationships and has an unwavering passion not only achieving and exceeding targets but strives to find the best solutions for our customers. Your enthusiasm, energy, proactive mindset and consultative approach, combined with your proven success in Sales and/or Business Development within a B2B, face-to-face sales environment, will see you truly flourish in this role.
• 5+ years' experience in business-to-business sales and account development, ideally within office supplies and/or technology solutions for education
• A strong understanding of identifying and meeting customer needs, whilst maximising customer satisfaction
• Good understanding of sales principles, including pipeline management with the ability to initiate new ideas/concepts
• Strong commercial acumen with an Analytical and inquisitive mind
• Excellent time management and organisational skills
• Experience using Salesforce is highly desirable

• We're all about giving you the flexibility you need to keep things balanced to suit your individual needs.
• Enjoy generous discounts across Officeworks and Wesfarmers brands; access to our benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) and other ongoing programs
• Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from standard public holidays in Australia
• Take advantage of learning and development programs to support your career growth
• Explore career opportunities across the broader Wesfarmers Group

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Education and Training
• Industries: Retail