Asset & Facilities Support Officer

Overview

Asset & Facilities Support Officer role at Illawarra Mercury.

Asset and Facilities Support Officer, Clerk Grade 3/4 - Wollongong State Headquarters

Location: Wollongong State Headquarters (some flexibility can be considered). Full-time temporary position until 30 June 2026.

About The Opportunity

The Asset and Facilities Support Officer (AFSO) delivers high quality, customer focused strategies and administrative services to enable NSW SES to meet its operational and statutory requirements.

The Main Responsibilities Of The Role Include

• Provide excellent customer service for all fleet-related enquiries.
• Perform various administrative tasks to support the fleet team.
• Manage and coordinate pool and Executive fleet asset replacement schedules.
• Handle total loss insurance claims.
• Organise and respond to internal and external correspondence, including managing the Fleet inbox and Service Desk, in a timely and efficient manner.
• Process equipment orders and oversee communication and change management activities for the delivery of new assets and the collection of assets being retired from service.

About The NSW SES

Our Mission: NSW SES saving lives and creating safer communities.

Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well-trained in the wide variety of roles they perform. With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW.

Learn more here.

About You

To be successful in this role you will:

• Be organised, proactive and accountable and thrive in a complex and fast-paced environment.
• Have excellent communication skills (both written and verbal) including the ability to effectively communicate with internal and external stakeholders in a responsive manner to provide effective and responsive customer service.
• Be a highly motivated individual with excellent organisational skills with the ability to remain calm and focused in challenging situations.
• Understand program and project management methodologies and best practice.
• Have knowledge of NSW Government Procurement, Supply and Fleet policy and practices.
• Have demonstrated ability to build and maintain strong working relationships.

What We Can Offer You

• 35-hour work week.
• Hybrid work environment (office and home).
• Salary range of $84,659.00 to $92,701.00 plus 12% superannuation and leave loading + field allowance (if applicable).
• Meaningful and rewarding work; the SES mission is saving lives and creating safer communities.
• Attractive leave entitlements including parental, sick, flex and recreation leave.
• Mental Health & Wellbeing programs and development opportunities, including:
  • Fitness Passport
  • LinkedIn Learning
  • Member Assist Program for free confidential counselling support
  • Flu vaccine program
  You Belong Here
  • Commitment to diversity, inclusion, and flexible working. Applications welcome from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.
  • We aim to reflect the diverse community we serve and support success at work.
  • If you require reasonable adjustments, contact confidential advice at the provided SES email for accommodation during recruitment and in the workplace.
  How To Apply

Your application should include as separate attachments:

• A cover letter (maximum of one page) briefly responding to the essential requirements and your interest in the role.
• Responses to each of the targeted questions (maximum of one page per answer).
• An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role.

Targeted Questions

• Please describe how your skills and experience align with the requirements of this role. Include a specific example that demonstrates how you've successfully applied these skills in a relevant context.
• Provide an example of a time when you saw an opportunity to improve a process. What did you do, what was the outcome?

Want to know more?

If you want to know more about this opportunity, please contact Zac Scott at the SES email.

The role description is available here.

Talent Pool

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months.

Applications close: Sunday, 21 September 2025 at 11:55 pm

Other

Seniority level: Entry level

Employment type: Other

Job function: Other

Industries: Technology, Information and Media

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