Assistant Product Manager

1 week ago

Sydney, New South Wales, Australia American Express Full time

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the role

An exciting opportunity has opened for an Assistant Product Manager to join the International Card Services (ICS) Lending Products Team. This team is responsible for product refresh activity, commercial/margin improvement initiatives as well as ongoing portfolio and commercial management for our lending card portfolio across ANZ.

Reporting into the ICS Lending Product Manager, you will be responsible for supporting the delivery of optimum value propositions, upholding high product compliance and regulatory standards, whilst concurrently delivering long-term product profitability.

Key accountabilities:

  • Support the Product Manager on execution of the consumer Lending Card Product strategy across ANZ
  • Delivery of product refreshes, benefit uplifts/changes and special projects to drive commercial outcomes, business efficiencies & enhanced Card Member experiences
  • Manage and maintain strong relationships with key team members across the business incl. Marketing, Servicing, Risk and Compliance/Legal.
  • Ensure a high standard of product compliance, identifying and addressing any operational or regulatory risk including conducting regular audits and reviews of product assets & processes
  • Ongoing reporting on product metrics including Card Member behavior, benefit utilisation margin and more.

To be successful in this role you will:

  • Proven experience in product management with understanding of product codes, rewards tiers, fee settings
  • Experience in product compliance, regulation and documentation of end to end product controls
  • Have strong commercial competence, including ability to identify and size business opportunities and experience with ongoing product tracking
  • Be a strategic problem solver and self-starter with strong collaboration skills
  • Be a teammate who is flexible and maintains a positive attitude even during changing work priorities

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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