Service Coordinator

Posted Monday 15 September 2025 at 2:00 pm

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.

The Opportunity

A rewarding opportunity exists for a dedicated Service Coordinator to join our team at our Mountain View Retirement Village in Murwillumbah. In this role, you will be a true all-rounder within the village, providing service to residents and responding to any incidents and queries. You will be a friendly and reliable team member that enjoys a high level of customer/resident interaction. Our retirement villages are always full of excitement and activities, so you will work across the entire community completing different tasks to ensure the operational needs of the village are met. As we roster our communities 24/7, we are looking for someone with flexible work arrangements who can be available to stay in our village overnight and attend to the needs of the community.

This is a casual position working Monday – Friday (4pm – 9pm) and Saturday - Sunday (2:30pm – 9pm) following on-call/sleepover shift until 7:30am the following day.

What we offer

• $36.20ph including casual loading + relevant Aged Care Award entitlements including penalty rates, overtime and allowances + superannuation
• Employee Referral Program and Employee Assistance Program
• Discounts to Health Insurance and Retail & Leisure partner providers
• Opportunities for further career progression (develop into an Admin Assistant or Assistant Community Manager and more)
• Be part of a friendly and supportive team in a caring retirement living community
• Sleepover accommodation, allowance and amenities provided (if you stay overnight)

Your Impact

• Provide support and coverage to our cafe and kitchen staff to ensure a smooth lunch and/or dinner service
• Provide general admin and concierge services to residents and assist with any resident requests
• Be the first responder to any village issues that arise including emergency calls, safety and security issues and providing first aid where needed
• Coordinate fun, social and inclusive activities for the residents
• Complete general domestic cleaning of apartments or common areas
• Be flexible with rostering and shift arrangements as we staff our communities 24 hours a day

Your qualifications

• Experience in any customer-facing roles highly desired (e.g. hospitality, retail, aged care, cleaning or administration)
• A warm and friendly personality that has the ability to work autonomously
• Current First Aid & CPR Certificate (required or be willing to obtain prior to employment)
• Current Police Check Certificate (required, but if you do not possess, we can complete for you)

Who we are

As a leader in retirement living, with 30 years of experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we\'re on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We\'re a dedicated group of over 1000 caring, friendly team members; united with our core values: Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

What\'s next?

Apply now and take the first step in Bringing your Passion to life We are ready to welcome you.

Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.