Knowledge Management Specialist

Knowledge Management Specialist (ServiceNow) - FTC to June 2027

Join to apply for the Knowledge Management Specialist (ServiceNow) - FTC to June 2027 role at Reserve Bank of Australia

Knowledge Management Specialist (ServiceNow) - FTC to June 2027

4 days ago Be among the first 25 applicants

Join to apply for the Knowledge Management Specialist (ServiceNow) - FTC to June 2027 role at Reserve Bank of Australia

Are you passionate about turning information into impact? We're looking for a dynamic Knowledge Management Specialist to lead the charge in transforming how our teams' access, share, and apply knowledge through our ServiceNow platform.

In this role, you'll be at the forefront of building a knowledge-driven culture - guiding teams in understanding how knowledge can enhance service delivery, improve efficiency, and drive better outcomes. By simplifying the experience, designing engaging enablement activities, and championing best practices, you'll help build confidence and capability across the organisation.

You'll work closely with service delivery teams, content owners, and platform stakeholders to ensure knowledge is easy to find, use, and maintain-ultimately helping people do their best work with the right information at their fingertips.

About the role

• Develop and execute a KM adoption strategy that aligns with business goals and drives engagement with ServiceNow as the central knowledge platform for IT Service Management processes.
• Collaborate with cross-functional teams (e.g. IT, service delivery, internal communications) to embed KM practices into daily workflows and business processes.
• Monitor usage and engagement metrics within ServiceNow, using insights to refine content, improve discoverability, and inform future campaigns.
• Create engaging learning experiences through visual guides, walkthroughs, and short videos, while leading training sessions, onboarding support, and awareness campaigns to build confidence and capability in using ServiceNow for knowledge management.
• Ensure content is easy to navigate and understand, aligning it with user needs and organisational goals.
• Continuously improve KM systems and processes through regular audits, stakeholder feedback, and data-driven enhancements.

About you

• Strong understanding of Knowledge Management principles, especially in service delivery environments.
• Experience with ServiceNow or similar platforms, including knowledge base configuration, user engagement, and adoption strategies.
• Excellent communication and facilitation skills, with the ability to engage diverse stakeholders and translate technical concepts into practical guidance.
• Content design and enablement expertise, including creating visual guides, walkthroughs, and training materials.
• Data-driven mindset, with the ability to interpret usage metrics and feedback to improve KM practices.
• Project coordination skills, with experience running awareness campaigns, workshops, and onboarding initiatives.
• Familiarity with accessibility and content standards, ensuring materials are inclusive and aligned with organisational policies.
• Collaborative approach, working across teams to embed KM into business processes and support continuous improvement.

Preferred Qualifications & Certifications:

• Bachelor's degree in information technology, Computer Science, or a related field (desirable).
• Certification in Knowledge-Centred Service (KCS) or similar KM frameworks,
• Qualifications in Instructional Design, Digital Learning, or Content Strategy.
• Familiarity with change management methodologies (e.g., Prosci, ADKAR).

Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeContract

Job function

• Job functionInformation Technology
• IndustriesTechnology, Information and Internet

Referrals increase your chances of interviewing at Reserve Bank of Australia by 2x

Sign in to set job alerts for "Knowledge Management Specialist" roles.Knowledge Management Specialist (ServiceNow) - FTC to June 2027

Sydney, New South Wales, Australia 4 days ago

Sydney, New South Wales, Australia 3 days ago

Customer Success Manager/Digital Nomad Friendly Role

Sydney, New South Wales, Australia 1 hour ago

Sydney, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia A$90,000.00-A$120,000.00 5 days ago

Data Governance, Business Analyst (2-year fixed term)

Sydney, New South Wales, Australia 6 days ago

North Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 6 days ago

Millers Point, New South Wales, Australia 1 month ago

Millers Point, New South Wales, Australia 1 week ago

Sydney, New South Wales, Australia 2 months ago

Macquarie Park, New South Wales, Australia 10 hours ago

Sydney, New South Wales, Australia 13 hours ago

Sydney, New South Wales, Australia 2 weeks ago

Senior Customer Success Manager - Enterprise (Retail / Hospitality)

North Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 1 day ago

North Sydney, New South Wales, Australia 3 days ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia A$120,000.00-A$140,000.00 5 days ago

Sydney, New South Wales, Australia 1 month ago

Customer Success Manager - Public Sector

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 4 weeks ago

Sydney, New South Wales, Australia 3 days ago

Sydney, New South Wales, Australia 1 month ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---